Christopher M. Carpenter
Jonesborough,TN
Summary
Results-driven financial professional prepared to navigate clients through intricate financial decisions. Extensive experience crafting personalized financial plans and achieving significant client satisfaction. Collaborative and adaptable, consistently contributing to team success and client outcomes. Proven skills in financial analysis and strategic advising, with focus on integrity and precision.
Quality Coordinator specializing in quality monitoring and documentation development. Demonstrated success in improving customer satisfaction through targeted continuous improvement initiatives. Expertise in performance metrics analysis to drive operational excellence.
Overview
10
10
years of professional experience
Work History
Healthcare Financial Navigator
ITX Companies
Kingsport, TN
12.2025 - 02.2026
- Developed personalized financial plans for clients, enhancing their understanding of financial options.
- Analyzed client financial situations to provide tailored advice and strategic recommendations.
- Coordinated with cross-functional teams to align on client objectives and streamline service delivery.
- Facilitated payment processing for patients to ensure efficient transactions.
Quality Coordinator
Allied Dispatch Solutions
Johnson City, Tennessee
08.2023 - 11.2025
- Monitored live and recorded calls to ensure agents were up to company standards for our clients.
- Developed and maintained quality documentation, including manuals and reports.
- Monitored performance metrics to support continuous improvement initiatives within operations.
Escalations Coordinator
Allied Dispatch Solutions
Johnson City, Tennessee
04.2022 - 08.2023
- Resolved complex customer issues by facilitating communication between departments.
- Established and maintained strong relationships with customers.
- Resolved customer inquiries about the steps they need to take to make damage claims.
- Resolved customer complaints by using active listening skills and getting to the root of the issue.
CTL Coordinator
Allied Dispatch Solutions
Johnson City, Tennessee
11.2019 - 04.2022
- Coordinated customer service operations to ensure prompt resolution of inquiries and issues.
- Implemented process improvements that elevated customer satisfaction ratings.
- Verified customer satisfaction with roadside assistance calls for consistent quality assurance.
Roadside Assistance Dispatcher
Allied Dispatch Solutions
Johnson City, Tennessee
07.2018 - 11.2019
- Utilized GPS technology to locate stranded motorists, expediting assistance processes.
- Managed high call volumes while maintaining professionalism, earning positive feedback from clients and colleagues.
- Developed process improvements that reduced response times for roadside assistance calls.
- Coordinated with tow truck drivers and service providers to ensure timely assistance.
- Provided compassionate support for distressed callers, calming nerves and gathering essential information.
Roadside Assistance Dispatcher
Agero
Blountville, Tennessee
01.2016 - 07.2018
- Coordinated emergency roadside assistance requests to deliver timely service for customers.
- Managed communication between service providers and motorists to streamline dispatch operations.
- Utilized GPS and mapping tools to optimize routing for service vehicles, improving response times.
- Resolved escalated customer complaints through effective problem-solving, ensuring satisfaction.
Education
Associate Of Science (AS) - Information Technology
ITT Technical Institute
Johnson City, TN01-2016
Skills
- Quality assurance and monitoring
- Documentation creation
- Performance analysis
- Continuous improvement strategies
- Customer issue resolution
- Relationship management
- Due diligence
Affiliations
- Coding and Programming
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Electronics and Circuit Building
- Video Game Design
- Video Gaming
- Robotics
References
References available upon request.
Education and Training
other
Timeline
Healthcare Financial Navigator
ITX Companies
12.2025 - 02.2026
Quality Coordinator
Allied Dispatch Solutions
08.2023 - 11.2025
Escalations Coordinator
Allied Dispatch Solutions
04.2022 - 08.2023
CTL Coordinator
Allied Dispatch Solutions
11.2019 - 04.2022
Roadside Assistance Dispatcher
Allied Dispatch Solutions
07.2018 - 11.2019
Roadside Assistance Dispatcher
Agero
01.2016 - 07.2018
Associate Of Science (AS) - Information Technology
ITT Technical Institute