Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Master Automotive Technician
Schomp Honda
10.2017 - Current
Explained estimates and determined repair timelines to manage customer expectations.
Read and followed technical documentation to complete accurate repairs.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
Collaborated with other technicians for efficient problem-solving in challenging repair situations.
Trained and coached apprentices on procedures for completing various types of repairs and maintenance on cars and light trucks.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Replaced damaged, missing, or defective parts with new and refurbished components.
Completed customer orders and warranty services according to manufacturer specifications.
Investigated customer complaints to identify cause of malfunctions.
Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
Analyzed vehicle data using advanced diagnostic equipment.
Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
Exercised leadership capabilities by successfully motivating and inspiring others.
Skilled at working independently and collaboratively in a team environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
Water Technician
Willows Water District
05.2017 - 10.2017
Assisted technicians with day to day work orders such as fire hydrants flushes, meter repairs, meter readings.
Restaurant Team Member
Chick Fil A
10.2015 - 05.2017
Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Made change and returned correct cash and coin to patrons.
Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Greeted customers promptly and took orders to keep flow of traffic moving.
Completed milkshakes and ice cream desserts for customers.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Delivered special orders to waiting vehicles and tables to promote specialized service.
Education
Associate of Applied Science - Automotive Service Technology
Arapahoe Community College
Littleton, CO
05.2019
High School Diploma -
Grandview High School
Aurora, CO
05.2017
Skills
Warranty Service
Engine Rebuilds
System Testing
Estimating Work
Brake servicing
Soldering skills
Driveability Diagnosis
Advanced Diagnostics
Work Orders and Documentation
Preventive Maintenance
Bay management
Changing Oil
Brake Systems
Engine Tuning and Analysis
OBD-II Diagnostics
Continuously Variable Transmission
Heating and Air Conditioning
Replacing Filters
Coolant Flush
Schematic reading
Estimate Preparation
Vehicle alignment
Spark Plug Replacement
Suspension Systems
Wheel Alignment
Time Management
TPMS Systems
Charging Systems
Problem-Solving
Team Collaboration
Variable Valve Timing
OSHA Compliance
Engine repair
Traction Control Systems
All-Wheel Drive
Electrical failure repairs
Maintenance and repairs
Vehicle inspections
Power Tools
Willing to Learn
Vehicle Inspection
Timeline
Master Automotive Technician
Schomp Honda
10.2017 - Current
Water Technician
Willows Water District
05.2017 - 10.2017
Restaurant Team Member
Chick Fil A
10.2015 - 05.2017
Associate of Applied Science - Automotive Service Technology