Justin Rosengren
Billing Analyst
Commerce City,CO
Summary
Detail-oriented and methodical Billing Analyst offering 8 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
11
11
years of professional experience
Work History
Premium Technical Support
Support.com
Remote Position
07.2021 - Current
- Resolve diverse range of technical issues across multiple systems and applications for subscribers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical subscribers through remote desktop support service.
- Documented support interactions for future reference.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Secure compromised or hacked computers and assist with malware, spyware and rootkit removal.
Caregiver
Family Member
Denver, Colorado
07.2011 - 05.2021
- I stepped away during this time to provide care for my sibling, she has since recuperated.
Senior Billing Analyst
Océ - A Canon Company (formerly Océ North America)
Denver, CO
09.2004 - 04.2011
- Promoted consistent accuracy of billing information by reconciling 1,000+ commercial accounts.
- Responsible for timely resolution of customer disputes revolving around any account or billing errors.
- Interdepartmental Project Management liaison who collaborated with internal departments including collections, order management, and area sales managers and tracked delegated assignments until completion while keeping clients in the loop.
- Communicated with customers regarding billing issues, maintaining a high-quality customer billing experience.
- Conducted research and initiated write-off procedures for escalated account issues.
- Issued refunds and applied credit as appropriate.
- Handled and resolved highly sensitive, escalated issues including those from the office of the president.
- Company certified to use and make changes in Oracle Business Suite, ICR, Install Base, EZ Readings, Lotus Notes, and Collections Workbench.
- Extensively worked with metered billing, verifying system calculations regarding color and black and white copy usage.
- Performed custom and spreadsheet billing for national accounts that used unique billing practices that required personal attention each month.
Special Projects Administration
ADT
Aurora, CO
05.2003 - 09.2004
- Updated restricted data within a high security environment.
- Communicated directly with residential and large commercial clientele to resolve security issues.
- Handled special projects including transmitting sensitive data between systems.
- Coached new employees and helped supervised the quality of their work.
Education
GED -
Emily Griffith Technical College
Denver, CO 03.2004 - 04.2004
Skills
Billing systems and software
Accomplishments
While with Océ, I created an Excel based tool to accurately calculate and backdate corrections to monthly bills for color and B/W copies. This tool was adopted by billing and eliminated the need to calculate copy charges for each invoice by hand.
Timeline
Premium Technical Support
Support.com
07.2021 - Current
Caregiver
Family Member
07.2011 - 05.2021
Senior Billing Analyst
Océ - A Canon Company (formerly Océ North America)
09.2004 - 04.2011
GED -
Emily Griffith Technical College
03.2004 - 04.2004
Special Projects Administration
ADT
05.2003 - 09.2004
Similar Profiles
Wendy O'hartWendy O'hart
Remote Services Technician at Support.comRemote Services Technician at Support.com
Angsuman BanerjiAngsuman Banerji
Senior Manager (Inside Sales & Demand Generation) at Support.comSenior Manager (Inside Sales & Demand Generation) at Support.com
Cody PellowCody Pellow
Technical Support Representative-Remote at Support.comTechnical Support Representative-Remote at Support.com