Summary
Overview
Work History
Education
Skills
Timeline
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JUSTIN RUGGIA

Deer Park,USA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

PAINT SALES AND ORDER SPECIALIST

Linzer Products Corporation
West Babylon, New York
03.2025 - Current
  • Processed customer orders using company software for accurate fulfillment.
  • Coordinated with warehouse team to ensure timely shipment of products.
  • Reviewed order discrepancies and resolved issues with customers promptly.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Communicated with suppliers to track order status and delivery schedules.
  • Worked closely with sales team to ensure customer satisfaction throughout the entire ordering process.

Battery Sales and Order Specialist

Dantona Industries, Inc.
Wantagh, USA
10.2023 - 12.2024
  • Successfully processed and tracked hundreds of customer orders, maintaining 99% accuracy in product specifications, quantities, and timely deliveries.
  • Improved customer satisfaction by providing clear, concise, and timely communication, resulting in a 15% reduction in order-related inquiries.
  • Managed high volumes of customer communications via email, addressing inquiries related to order status, product availability, pricing, and shipment details.
  • Assisted customers with product recommendations, cross-selling, and upselling opportunities by leveraging in-depth knowledge of battery products and order history.

Social Media Marketing Manager

Nassau Chromium Plating
Mineola, USA
11.2022 - 09.2023
  • Spearheaded the creation and management of five prominent social media platforms (Instagram, Facebook, Twitter, YouTube, and TikTok) to strategically generate new leads, broaden industry reach, and enhance brand visibility.
  • Conceptualized and customized promotional materials for high-profile car shows and events, ensuring effective company representation and audience engagement.

Education

B.S - Business Management

Farmingdale State College
Farmingdale, NY
12.2020

Skills

  • Leadership
  • Negotiation
  • Problem-solving
  • Research
  • Analytical
  • Organizational
  • Written communication
  • Verbal communication
  • Auditing
  • Traverse
  • Salesforce
  • Workday
  • Microsoft Outlook
  • Microsoft Office
  • ACES

Timeline

PAINT SALES AND ORDER SPECIALIST

Linzer Products Corporation
03.2025 - Current

Battery Sales and Order Specialist

Dantona Industries, Inc.
10.2023 - 12.2024

Social Media Marketing Manager

Nassau Chromium Plating
11.2022 - 09.2023

B.S - Business Management

Farmingdale State College

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