Justin Rupp
Palm Bay,FL
Summary
Passionate Game Tester with 11 years helping expand audiences by providing deep insight into gamers' tastes and desires. Comfortable providing both functional and statistical feedback as well as subjective and constructive criticism. Keen to contribute lifelong gaming experience to help create technically sound and incredibly enjoyable titles. Motivated to learn, grow and excel in the Gaming Industry.
Overview
5
5
years of professional experience
Work History
Delicatessen Clerk
Winn Dixie Supermarket
Palm Bay, FL
10.2019 - 10.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Planned work for deli team to optimize coverage for busy periods.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 70%.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Merchandise and Stocking Associate
Walmart
Palm Bay, FL
11.2016 - 08.2018
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Scanned, recorded and verified received inventory during shipments.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Changed sales floor signs to show current pricing and support product promotions.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales 30%.
- Used software to maintain and update records of inventory, prices, shipments and shortages.
IT Support Technician
Vivint
Tampa, FL
03.2014 - 12.2014
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate Alarm System.
- Responded to telephone, email and in-person inquiries regarding Alarm System operation, use and repair.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical Alarm System issues related to the system and Software.
- Updated documentation and produced reports.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Analyzed Alarm System issues to identify troubleshooting methods needed for quick remediation.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Completed inventory counts and organized supplies.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security and performance of different workstations and devices.
- Devised solutions to operations issues related to system and software, working closely via phone, email, live chat and web teleconference.
Education
High School Diploma -
Palm Bay Magnet Senior High School
Melbourne, FLSkills
- Customer Relations
- Scale Operation
- Employee Training and Supervision
- Quality Inspections
- Inventory Counts
- Customer Needs Assessment
- Technical Troubleshooting
- Issue and Resolution Tracking
- Help Desk Support
- Remote Technical Support
Timeline
Delicatessen Clerk
Winn Dixie Supermarket
10.2019 - 10.2021
Merchandise and Stocking Associate
Walmart
11.2016 - 08.2018
IT Support Technician
Vivint
03.2014 - 12.2014
High School Diploma -
Palm Bay Magnet Senior High School
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