Justin Russell
Titusville,FL
Summary
Dedicated and hardworking Department Supervisor successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Department Supervisor of Lumber/Building Materials
Lowe's Home Improvement
08.2019 - Current
- Supervise 6 associates to ensure customer service is satisfactory
- Complete 14 cycle counts weekly to ensure that products are on hand for customers
- Increased customer loyalty through 50 Lowe's credit applications submitted
- Maintain cleanliness and safety standards in lumber department
- Counterbalance forklift certified
- Reach truck certified
- Order picker certified
- Power stocker lift certified
- Electric pallet jack certified
- Restock shelves for customers
- Load/unload flatbed deliveries
- Check in/check out orders for deliveries/pickups
- Operate panel saw for customer's needs
Customer Service Associate
Lowe's Home Improvement
08.2015 - 08.2019
- Assisted at least 50 customers daily in lumber department
- Loaded products on shelves and in customers vehicles
- Priced labeling of products
- Operated counterbalance forklift
- Part of product shrink team to minimize revenue losses
- Safety team member
Unload/Receiving Associate
Lowe's Home Improvement
08.2010 - 08.2015
- Operated equipment such as forklifts and balers to move up to 1300 pieces of outgoing shipments to loading area.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Distributed freight to specified departments
- Stocked freight on shelves or in top stock
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.1995
Skills
- Team Building and Motivation
- Training and mentoring
- Delegation and Supervision
- Inventory Management
- POS Systems Operations
- Cycle Counts and Audits
- Product restocking
- Health and Safety Procedures
Certification
- Counter Balance Propane Forklift
- Reach Truck
- Order Picker
- Ballymore Driveable Lift
- Electric Pallet Jack
- Panel Saw
- Cardboard Baler
Timeline
Department Supervisor of Lumber/Building Materials
Lowe's Home Improvement
08.2019 - Current
Customer Service Associate
Lowe's Home Improvement
08.2015 - 08.2019
Unload/Receiving Associate
Lowe's Home Improvement
08.2010 - 08.2015
High School Diploma -
Dr. Phillips High School