Justin Sances
Chicago,IL
Summary
Logistics Leader with over 4 years of experience in freight coordination and supply chain management. Proven ability to lead high-performing teams, manage 900–1300 shipments per period, and optimize transportation operations through strong communication, problem-solving, and systems knowledge. Entrepreneurial, adaptable, and highly accountable with a results-driven mindset, well-suited for fast-paced logistics environments.
Overview
2027
2027
years of professional experience
Work History
Freight Operations Coordinator
Transportation One
Chicago, Illinois
2025 - Current
- Manage scheduling and freight coordination for the company’s largest customer account, overseeing 900–1,300 monthly shipments while maintaining high on-time delivery performance and operational efficiency.
- Work directly with the carrier department to establish best booking practices. Align with carrier transit preferences and establish carrier capacity on a lane to lane basis to enhance pre-booking by more than 40%
- Maintain a healthy billing process through charge requests, ensuring every shipment is billed accurately and drivers are compensated correctly.
- Align with the customer on consistent PO adjustments to ensure all products needed for a load moved on their respective shipments.
- Resolve shipment delays and coordinate with warehouse and carrier partners to protect service levels and minimize delivery disruptions.
Founder & Operations Manager
Sances Sounds
2019 - Current
- Founded and operate an independent audio production business, managing all aspects of operations including client communications, project scheduling, budgeting, and quality assurance across 550+ audio projects a year.
- Lead cross-functional collaboration with artists, record labels, and producers to deliver professional audio projects on tight deadlines.
- Currently managing a team of five contractors to support artist relations, outreach, and business development.
- Implement structured workflows and SOPs to ensure consistent service delivery and client satisfaction.
- Oversee client retention efforts and partnership growth, demonstrating strong leadership and team-building skills in a dynamic environment.
Freight Operations Lead
Capstone Logistics
2022 - 2025
- Manage end-to-end freight operations for 300–500+ shipments per period, ensuring on-time pickup and delivery with seamless coordination between carriers, warehouses, and clients.
- Track shipment performance metrics and operational KPIs to identify service trends and drive process improvements.
- Increased team members day to day proficiencies by 50% through eliminating redundant processes and enhancing team workflows.
- Maintain direct communication with key customer stakeholders to resolve shipment issues, align operational priorities, and ensure service expectations are consistently met.
- Grew and maintained on time arrival percentages by 35% across the accounts I oversaw.
- Lead and mentor a logistics operations team of 5–7 coordinators, providing training, performance feedback, and operational guidance to maintain high productivity and service quality.
- Drive client retention and account growth through strategic spot load allocation, proactive customer collaboration, and effective problem-solving.
- Ensure compliance and accuracy in shipment documentation, contracts, and load tracking.
- Leverage Transportation Management Systems (TMS/WMS) to streamline processes, improve load planning, and reduce transportation costs.
- Partner with warehouse teams to resolve time-sensitive issues and maintain smooth dock operations.
Skills
- Freight & Supply Chain Management
- Transportation Management Systems (TMS/WMS)
- Team Leadership & SOP Development
- Client Relationship Management
- Freight Appointment Scheduling
- Excel, Google Workspace, Data Analysis
- Account Management
- Logistics Documentation & Compliance
Timeline
Freight Operations Coordinator
Transportation One
2025 - Current
Founder & Operations Manager
Sances Sounds
2019 - Current
Freight Operations Lead
Capstone Logistics
2022 - 2025