Justin Scruggs
Santa Ana,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Produce Clerk
Stater Brothers Markets
05.2023 - Current
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Produce Clerk
Stater Brothers Markets
05.2022 - 05.2023
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Auto Detailer
K2 Auto Detailing
12.2021 - 05.2022
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Customer Service Representative
Stater Brothers Markets
06.2017 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed hundreds of customer transactions daily
Education
BBusMgt - Business Management
Palomar College
San Marcos, CA01.2026
High School Diploma -
Julian High School
Julian, CA05.2017
Skills
- Product Knowledge
- Serve Customers
- Understanding Customer Needs
- Peer Relationships
- Willingness to Learn
- Cash Handling
- Customer Service
Timeline
Produce Clerk
Stater Brothers Markets
05.2023 - Current
Produce Clerk
Stater Brothers Markets
05.2022 - 05.2023
Auto Detailer
K2 Auto Detailing
12.2021 - 05.2022
Customer Service Representative
Stater Brothers Markets
06.2017 - 12.2021
BBusMgt - Business Management
Palomar College
High School Diploma -
Julian High School
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