Justin severt
centerville,Ohio
Summary
Dynamic Bartender Shift Manager with proven expertise in bar operations, customer service, and inventory management. Committed to enhancing guest experiences and driving revenue through innovative cocktail offerings and effective team collaboration.
Overview
10
10
years of professional experience
Work History
Bartender Shift Manager
Bagger Dave's
Centerville, OH
09.2024 - Current
- Managed bar operations during shifts, ensuring seamless service delivery and positive customer experiences.
- Resolved customer issues promptly, leading to increased overall satisfaction and repeat patronage.
- Maintained cleanliness and organization of bar area to support efficient service and uphold high standards.
- Ensured compliance with health and safety regulations in the bar environment.
- Developed cocktail recipes to diversify the drink menu offerings.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
Bar Manager
Trolley Stop
Dayton, Ohio
03.2016 - 02.2020
- Trained and mentored new bartenders to uphold high service standards, enhancing overall customer satisfaction.
- Developed creative cocktail menus to enhance customer experience.
- Analyzed customer feedback to identify service improvements, leading to enhanced guest experiences.
- Coordinated special events and promotions to attract customers.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Managed daily bar operations and maintained staff schedules.
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Oversaw inventory management and ensured proper stock levels.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Implemented health and safety protocols for bar staff compliance.
- Created drink recipes and menus aligned with customer preferences, contributing to increased sales and profitability.
- Resolved customer complaints regarding the quality of food or beverage service in a timely manner.
- Collaborated with kitchen staff to ensure seamless service flow.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Education
Some College (No Degree) - Network Engineering
Sinclair Community College
Dayton, OH04-2026
Skills
- Bar operations
- Shift scheduling
- Inventory management
- Customer service
- Project management
- Team collaboration
- Technical documentation
Timeline
Bartender Shift Manager
Bagger Dave's
09.2024 - Current
Bar Manager
Trolley Stop
03.2016 - 02.2020
Some College (No Degree) - Network Engineering
Sinclair Community College