Justin Sewoniku
Rosenberg
Summary
Dynamic Patient Experience Manager with proven success in enhancing patient satisfaction through targeted initiatives and training programs. Expertise in performance improvement and cross-functional collaboration to drive service excellence.
Overview
8
8
years of professional experience
Work History
Patient Experience Manager
Kelsey-Seybold
Richmond, TX
08.2024 - Current
- Led initiatives to enhance patient satisfaction through targeted feedback analysis and process improvement.
- Developed training programs for staff to improve patient interaction and service delivery standards.
- Collaborated with cross-functional teams to design and implement patient-centric care strategies.
- Analyzed patient feedback data to identify trends and inform strategic decision-making processes.
Operations Manager
Action Behavior Centers
Houston, TX
03.2020 - 08.2024
- Streamlined operational workflows to enhance service delivery and improve team productivity.
- Developed training programs to onboard new staff, ensuring compliance with organizational standards.
- Analyzed performance metrics to identify areas for process improvement and implement effective solutions.
- Coordinated cross-departmental initiatives to optimize resource allocation and minimize operational costs.
Rehabilitation Technician Lead
Oakbend Medical Group
Sugar Land, TX
02.2018 - 03.2020
- Assisted patients with mobility and rehabilitation exercises to enhance recovery outcomes.
- Maintained accurate patient records and documentation to ensure compliance with healthcare regulations.
- Collaborated with healthcare professionals to develop individualized treatment plans for patients.
- Monitored patient progress and reported changes to rehabilitation therapists for timely adjustments.
- Trained new staff on rehabilitation procedures and safety protocols to promote best practices.
- Led team initiatives focused on enhancing patient engagement during rehabilitation sessions.
- Analyzed patient feedback to identify areas for service improvement and program development.
- Established collaborative relationships with patients through consistent and meaningful communication.
Education
MBA - Health Administration
Western Governors University
Salt Lake City, UT05.2027
Bachelor of Science - Kinesiology
University of Houston
Houston, TX12.2019
Skills
- Innovation and creativity
- Performance improvement
- Healthcare
- Service orientation
- HIPAA compliance
- Team management
- Insurance verification
- Admissions processes
- Recordkeeping
- Math skills and analytics
- Inpatient registration
- Strong leadership
- New staff training
- Teamwork
- Program development participation
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Active listening
- Patient safety
- Decision-making
- Relationship building
- Certified in CPR/AED
Timeline
Patient Experience Manager
Kelsey-Seybold
08.2024 - Current
Operations Manager
Action Behavior Centers
03.2020 - 08.2024
Rehabilitation Technician Lead
Oakbend Medical Group
02.2018 - 03.2020
MBA - Health Administration
Western Governors University
Bachelor of Science - Kinesiology
University of Houston