Madeleine Lofele
Summary
As a Healthcare Administration professional, I am fully committed to serving communities and ensuring the highest quality of care for clients. My expertise lies in integrating quality systems into a client-centered model, and I have a proven track record of successfully implementing facility goals in a team environment. My exceptional communication skills have a positive impact on both the team and clients.
Overview
10
10
years of professional experience
Work History
Patient Experience Manager
Crothall Healthcare
02.2023 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained accurate records of patient feedback in order to track trends and identify areas for improvement.
- Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing the patient experience.
- Monitored performance metrics related to patient satisfaction scores, as part of ongoing efforts to improve overall satisfaction levels.
- Explained policies, procedures and services to patients.
- Coordinated with staff members to ensure a positive patient experience throughout all departments.
Project Coordinator
Department of Health and Environmental Control
09.2021 - 02.2023
- Lead my team in managing, coordinating, and executing regulatory compliance in accordance with State Regulation for over 200 sites
- Analyze high risk reports by dollar volume to determine the possibility of fraudulent abuse by a vendor.
Sales Representative
Target
04.2020 - 09.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Counselor
Northwest YMCA
08.2014 - 01.2021
- Collaborated with other counselors to create fun learning experiences.
- Facilitated team-building exercises among different age groups.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Cystic Fibrosis Event Coordinator Intern
Dartmouth Hitchcock – Institute of Microsystems Academy
06.2018 - 08.2018
- Assisted in troubleshooting any issues that arose during events such as technical difficulties or last minute changes in plans.
- Collaborated with internal stakeholders on event logistics including catering, audiovisual needs, transportation and accommodation arrangements.
- Managed registration process for attendees which included data entry into an online system as well as setting up check-in stations at the door.
Health Communications Intern
Brain Injury Association of Columbia
08.2017 - 04.2018
- Created and organized Brain Injury Awareness Month using social media, email, and community events
- Engaged members of the community in need of resources related to Traumatic Brain Injury.
- Developed content for health communications materials, such as brochures and flyers.
- Collaborated with team members to develop effective communication strategies.
- Updated website content related to current public health initiatives.
Education
Masters in Hospital Administration -
Columbia College
04.2022
Bachelor of Art in Public Health Delivery -
Columbia College
08.2018
Skills
- Federal Regulatory Policy
- Policies in Public Health
- Financial Management and Audits
- Health Communications and Compliance
- Leadership Abilities and Multidisciplinary Approach
- Personal Health and Wellness Promotion
- Medical Terminology
- Innovation and Creativity
- Performance Improvement
- Effective problem solving
- Team Management
- Operating Plans Development
- Data Analysis
- Adaptability and Flexibility
Honors And Community Service Certifications
- Dean’s List ~ Columbia College
- Certification ~ CPR/First Aid - American Red Cross
- Volunteer ~ Americore SBP – Assisting in flood housing revitalization efforts; Feed the Homeless – Columbia Church of Christ
Profile
Health and Hospital Health Administration
Timeline
Patient Experience Manager
Crothall Healthcare
02.2023 - Current
Project Coordinator
Department of Health and Environmental Control
09.2021 - 02.2023
Sales Representative
Target
04.2020 - 09.2021
Cystic Fibrosis Event Coordinator Intern
Dartmouth Hitchcock – Institute of Microsystems Academy
06.2018 - 08.2018
Health Communications Intern
Brain Injury Association of Columbia
08.2017 - 04.2018
Counselor
Northwest YMCA
08.2014 - 01.2021
Masters in Hospital Administration -
Columbia College
Bachelor of Art in Public Health Delivery -
Columbia College