Vanessa Narron
Clayton,USA
Summary
Professional with strong background in healthcare management, specializing in enhancing patient experiences. Proven ability to drive impactful initiatives, optimize patient satisfaction, and streamline processes. Focused on team collaboration, adaptable to changing needs, and reliable in achieving results. Skilled in patient relations, process improvement, conflict resolution, and communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Experience Manager
UNC Johnston Health
12.2024 - Current
- Led initiatives to enhance patient satisfaction
- Manage Press Ganey applications
- Serve as the liaison between patients, staff, and leadership
- Analyzed patient feedback and developed action plans to address low performing areas
- Conducted patient rounding, staff training, and real-time feedback sessions to reinforce patient-centered communication and service excellence.
- Regularly reported key performance indicators and outcomes to senior leadership, aligning goals with organizational service standards and regulatory requirements.
- Lead Weekly Leader team building huddles
- Designed and implemented patient experience improvement projects across both hospital locations including ED, Ambulatory Surgery, Women's Health, Inpatient, Outpatient units.
Consultant Coding & Compliance
Revenue Cycle Coding Strategies
07.2024 - 12.2024
- Collaborate with leadership team
- Manage Dynamics and Visio applications
- Client and Vendor support
- Develop training power points and webinars
- Monitor all CMS updates
- Develop Articles for Client Monthly Newsletter
- Develop coding process flows
- Identified opportunities for market growth
Manager–Radiation Oncology
UNC REX Cancer Care, Raleigh, NC
01.2010 - 07.2024
- Collaborated with leadership team and managed all over site on construction of Clayton and Smithfield Radiation Oncology clinics
- Managed a cross-functional team of thirty employees across three locations
- Strategic Planning and Operations Leader for New Linac installation
- Physician liaison and management support
- Develop new services, annual budget management, and practice implementation
- Personnel management; hiring, training, development, and performance evaluation
- Developed and negotiated contracts for physician professional services, leases, and vendors
- Develop workflows to assess patient needs and provide tailored care
- Identified opportunities for market growth and worked closely with referral sources
- Monitored charges and supported the billing/authorization team for opportunities for increased efficiencies
- Patient Satisfaction: Monitor performance improvement activities for patients, physicians, and coworker satisfaction
- Active member Johnston Health Cancer Committee and UNC/REX Cancer Committee
- Active member of JRH Ventures LLC for Johnston County Radiation Oncology services
- CoC Accreditation
Clinical Coordinator
01.2006 - 01.2010
- Deliver daily treatment therapies prescribed
- Fabricate customized immobilization devices: electron blocks, vaclocks and head casts
- Assess patient status, changes, appropriate background, and information pertinent to treatment
- Check treatment plans and parameters prior to initial treatment, prescription, and consent
- Initiate daily morning quality assurance of linear accelerators and CT simulator
- Engage with nursing and provider team for changes in condition or responses to therapy
- Participate in interdisciplinary morning care planning and review conferences
- Support Culture of Safety, Process Improvement, and Service Excellence
- Ensured practices and procedures per center policies, procedures, and regulatory compliance
Staff Radiation Therapist
02.2002 - 01.2006
- Deliver daily treatment therapies prescribed
- Fabricate customized immobilization devices: electron blocks, vaclocks and head casts
- Assess patient status, changes, appropriate background, and information pertinent to treatment
- Check treatment plans and parameters prior to initial treatment, prescription, and consent
- Initiate daily morning quality assurance of linear accelerators and CT simulator
- Engage with nursing and provider team for changes in condition or responses to therapy
- Participate in interdisciplinary morning care planning and review conferences
- Support Culture of Safety, Process Improvement, and Service Excellence
- Ensured practices and procedures per center policies, procedures, and regulatory compliance
Education
Bachelor of Arts - Healthcare Management
Mount Olive College
01.2014
Associate of Applied Science - Radiation Therapy Technology
Pitt Community College
Greenville, NC01.2001
Associate of Applied Science - Radiologic Technology
Johnston Community College
Smithfield, NC01.2000
Skills
- Problem-solving skills
- Expense management and forecasting
- Physician partnership development
- Patient experience enhancement
- Regulatory compliance
- Performance improvement
- Excellent communication
- Patient safety
- Multidisciplinary team collaboration
- Strategic planning
Certification
- American Registry of Radiologic Technologists:
- Certified in Radiation Therapy
- Certified in Radiography
- Member ARRT and ASRT
- Basic Life Support Certification
- Professional Certifications & Achievements
- Blue Belt and Purple Belt- Lean Sigma Certification ~ UNC Health, Chapel Hill, NC
Timeline
Patient Experience Manager
UNC Johnston Health
12.2024 - Current
Consultant Coding & Compliance
Revenue Cycle Coding Strategies
07.2024 - 12.2024
Manager–Radiation Oncology
UNC REX Cancer Care, Raleigh, NC
01.2010 - 07.2024
Clinical Coordinator
01.2006 - 01.2010
Staff Radiation Therapist
02.2002 - 01.2006
Associate of Applied Science - Radiation Therapy Technology
Pitt Community College
Associate of Applied Science - Radiologic Technology
Johnston Community College
Bachelor of Arts - Healthcare Management
Mount Olive College
Section name
- Good Catch Committee Leader ~ UNC REX Radiation Oncology
- Secretary of Johnston Health/Rex Hospital Board Secretary ~
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