Justin Shaw
Chicago,IL
Summary
Proven leader and effective communicator, adept at fostering relationships and driving results. At Shake Shack, I spearheaded training techniques, enhancing customer satisfaction and staff readiness worldwide. Skilled in critical thinking and leadership, my approach significantly impacts operational success, evidenced by improved service standards and team performance.
Overview
3
3
years of professional experience
Work History
Cross Trainer
Shake Shack
03.2021 - Current
- Collaborated with fellow trainers to develop proper training techniques to effectively distribute information and standards among trainees.
- Increased customer satisfaction by maintaining a clean, organized, and safe training environment.
- Random times throughout the year, travels across the world to open new stores and train the new staff before grand opening.
- Lead with hospitality as well as enforce standards amongst others to ensure that each guest obtains that unique experience.
Sales Associate
Walmart
10.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Undergraduate - Business Administration
Illinois State University
Normal, ILSkills
- Leadership skills
- Motivational
- Decision-Making
- Relationship Building
- Clear Communication
- Critical Thinking
- Hardworking
Accomplishments
I’ve spent 2 years into becoming a botanist designing the Thompson center in downtown Chicago. I’ve also traveled to Katy Texas last year to open a Shake Shack which is now one of the biggest stores in Texas.
Timeline
Sales Associate
Walmart
10.2023 - 05.2024
Cross Trainer
Shake Shack
03.2021 - Current
Undergraduate - Business Administration
Illinois State University