Justin Skeen
Long Beach,CA
Summary
To obtain a IT Support position where I can utilize and grow my knowledge in IT solutions. Highly motivated to expand my skill set and experience within the Network Security field.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Software Trainer and Tier 2 IT Technician
Curbside Laundries
Los Alamitos, CA
02.2022 - Current
- Provided technical support for over 500 nationwide clients with issues involving both software and hardware ranging from thermal printers to different Windows and MacOS devices
- Conducted specialized training sessions on the use of Curbside Laundries point of sale software and set up new admins on Microsoft Azure based software for new clients
- Configured point of sale systems (Elo, PosX, and Razer) for different clients according to their own business needs
- Used support ticketing systems, such as Jira and Freshdesk, to manage and escalate support tickets through the proper channels
- Collaborated closely with software developers to improve functionality of programs and implement upgrades
- Worked on migrating over 200 customers' websites from Umbraco 7 to Umbraco 10 in order to improve the management and security of these hosted websites.
Armed Security Guard
Allied Universal Security
Seal Beach, CA
08.2020 - 02.2022
- Maintained safety of a government contract facility by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises
- Completed required shift logs and reports and adhered to daily patrol schedules to support consistent security presence throughout the property
- Participated in ongoing training and drills to remain prepared for suspicious circumstances, critical incidents, and possible emergency situations
- Provided assistance to employees involving site operations and security
Store Manager
GNC Live Well
Culver City, CA
12.2019 - 08.2020
- Managed and lead a team of 4 Sales Associates
- Preserved product quality by maintaining stockrooms and disposing of damaged items per company's Loss Prevention specifications
- Established store tactics and strategies to achieve operational performance and sales goals
Assistant Manager
GNC Live Well
10.2018 - 12.2019
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales Associate
GNC Live Well
05.2018 - 10.2018
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions and offered product advice based on their personal needs
Education
(2016-2018)
El Camino College
Torrance, CACyber Security
Long Beach City College
Long Beach, CASkills
- In-depth Knowledge of Windows and Mac OS
- Proficient in Microsoft Office
- Mobile Device Troubleshooting
- Exceptional Customer Service and Leadership Skills
Certification
- Google IT Support Professional Certificate - Jan 2022
- Department of Defense Secret Security Clearance - June 2021
- Cisco IT Essentials Certificate - June 2023
Timeline
Software Trainer and Tier 2 IT Technician
Curbside Laundries
02.2022 - Current
Armed Security Guard
Allied Universal Security
08.2020 - 02.2022
Store Manager
GNC Live Well
12.2019 - 08.2020
Assistant Manager
GNC Live Well
10.2018 - 12.2019
Sales Associate
GNC Live Well
05.2018 - 10.2018
(2016-2018)
El Camino College
Cyber Security
Long Beach City College
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