Justin Smith
Covington,GA
Summary
A motivated and versatile professional with expertise in technical support, customer service, and data analysis. Adept at troubleshooting technical issues, managing customer relations, and providing detailed product knowledge. Possesses strong problem-solving abilities and proficiency in SQL, Microsoft Excel, and various office tools. Eager to leverage these skills in a dynamic, results-driven environment.
Overview
7
7
years of professional experience
Work History
Trusted Adviser/ Cellphone Repair
Batteries Plus Bulbs
04.2023 - 10.2024
- Assisted customers in selecting appropriate batteries for vehicles, devices, and tools by evaluating power needs and usage
- Educated customers on various battery types, ensuring they made informed purchasing decisions
- Managed commercial accounts, facilitating bulk orders for businesses and providing customized product recommendations
- Programmed vehicle systems, ensuring smooth integration of onboard diagnostics and electrical systems
- Conducted diagnostics and repairs on iPhones and Samsung devices, including battery replacements, screen repairs, and general troubleshooting.
Sales Associate/Print & Copy
Staples
02.2021 - 11.2022
- Provided prompt customer service and assisted with custom product creation, including gift cards and posters
- Operated copy machines, ensuring high-quality print jobs
- Delivered personalized assistance for customers' printing needs.
Data Entry Clerk
TayReign Trucking
04.2018 - 07.2020
- Coordinated office logistics, including driver dispatch, delivery schedules, and routing for on-time shipments
- Generated daily and weekly status reports using Excel, tracking fleet performance and delivery timelines
- Assisted drivers by preparing necessary paperwork and answering routing and scheduling queries
- Tracked truck maintenance schedules, logging vehicle conditions, and ensuring compliance with regulatory standards.
Education
Cyber Forensic -
Ga Piedmont Technical College
Covington, GAMedia Communications - undefined
Young Harris College
Young Harris, GASkills
- Customer service
- Software troubleshooting
- Operations & Administrative Skills
- Adaptability & Problem-Solving
- Data Management & Analysis
Timeline
Trusted Adviser/ Cellphone Repair
Batteries Plus Bulbs
04.2023 - 10.2024
Sales Associate/Print & Copy
Staples
02.2021 - 11.2022
Data Entry Clerk
TayReign Trucking
04.2018 - 07.2020
Media Communications - undefined
Young Harris College
Cyber Forensic -
Ga Piedmont Technical College
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