Justin Southard
Lake Worth,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Fort Lauderdale, FL
02.2023 - 05.2024
- Monitored employee performance and provided feedback for improvement.
- Scheduled team members for shifts based on business needs and customer demand.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Sales Associate
A Hidden Smoke Shop
Lake Worth, FL
03.2022 - 01.2023
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Bachelor of Arts - Music Business Management
Full Sail University
Winter Park, FL03-2023
Skills
- Inventory Control
- Payment Processing
- Sales Development
- Upselling
- Promotional support
- Product Sales
- Cash Handling
- Listening Skills
- Exceeds sales goals
- Time Management
- Retail Store Operations
- Teamwork and Collaboration
Timeline
Shift Leader
Dunkin' Donuts
02.2023 - 05.2024
Sales Associate
A Hidden Smoke Shop
03.2022 - 01.2023
Bachelor of Arts - Music Business Management
Full Sail University