Nylah Keller
Garyville,Louisiana
Summary
Dynamic Shift Leader at Walgreens with a proven track record in enhancing store performance and customer satisfaction. Skilled in inventory control and staff development, I effectively trained new team members while resolving conflicts to maintain a positive work environment. Committed to operational excellence and delivering exceptional customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
08.2025 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Coordinated staff schedules to align with peak business hours for improved service efficiency.
Shift Supervisor
Starbucks
2022 - 2025
- Assisted team in daily operational tasks to ensure smooth workflow.
- Learned safety protocols and maintained compliance with health regulations.
- Supported inventory management by organizing supplies and maintaining stock levels.
- Communicated effectively with team members to address issues promptly.
- Contributed to team meetings by providing insights on process improvements.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Winn Dixie
05.2021 - 02.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash drawer, ensuring proper funds and minimizing discrepancies.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Education
Pre-hospital Care
National EMS Academy
High School Diploma -
East Saint John High
2023
Skills
- Cash handling
- Workplace safety
- Customer-oriented
- Staff development
- Inventory control and record keeping
- Conflict resolution techniques
- Reliability and punctuality
- Patience and composure
- Customer service and engagement
- Inventory control
- Store opening and closing
- Attention to detail
- Team management
Certification
BLS - American Heart Association
Timeline
Shift Leader
Walgreens
08.2025 - Current
Cashier
Winn Dixie
05.2021 - 02.2022
Shift Supervisor
Starbucks
2022 - 2025
Pre-hospital Care
National EMS Academy
High School Diploma -
East Saint John High