Justin Spencer
Leander
Summary
Dynamic District Manager with a proven track record at ExplorUS, excelling in strategic account management and team leadership. Expert in systems integration and customer relations, I drive revenue growth and enhance operational efficiency. Recognized for developing training programs that elevate team performance and foster strong client relationships.
Overview
17
17
years of professional experience
Work History
District Manager
ExplorUS, Daniel Boone National Forest
Morehead
05.2025 - Current
- Led district operations across Daniel Boone National Forest to ensure compliance and efficiency.
- Conducted regular store visits to verify compliance with company policies and enhance operational standards.
- Developed training programs for staff to enhance safety and customer service skills.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Monitored budget expenditures and managed resources across multiple park locations to ensure financial accountability.
- Evaluated performance metrics to drive continuous improvement across district operations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Evaluated security measures and recommended improvements to strengthen safety protocols and protect assets.
- Developed and implemented security protocols for personnel and visitors.
- Investigated possible cyber-security breaches and coordinated response efforts.
- Recommended enhancements and improvements to security standards and maintained and monitored access control and video surveillance with full knowledge of federal, state and local laws.
Regional Key Account Manager, Central US
Brivo
01.2023 - Current
- Drive revenue growth through strategic account management.
- Develop and maintain strong relationships with key accounts.
- Cultivated strong relationships with key regional accounts, enhancing customer loyalty and retention.
- Cultivated and managed relationships with key clients to enhance collaboration.
- Collaborate with cross-functional teams to ensure client success.
- Executed targeted marketing campaigns that increased product awareness within the region.
- Trained and mentored junior account managers on best practices and client engagement.
- Coordinated product demonstrations and presentations for key stakeholders, facilitating informed decision-making.
Major Account Executive
Johnson Controls
01.2021 - 01.2023
- Delivered comprehensive services in video management, access control, fire and burglar alarms, and cyber security to meet diverse customer needs.
- Leveraged Customer Relationship Management (CRM) software to strengthen client relationships and streamline communication.
- Customer Satisfaction, Customer Retention, Sales Management, and Teambuilding.
- Collaborated with installation team, providing training and support to enhance team efficiency and project execution.
- Experienced security integrator with a demonstrated history of working in the security and investigation industry.
Senior Sales Consultant
Stanley Black & Decker Security
01.2018 - 01.2021
- Integrated security systems for burglar alarms, fire alarms, access control, CCTV, shooter detection, and human temperature screening to enhance safety and monitoring capabilities.
- Developed customer relationships to understand security needs and provide tailored solutions.
- Collaborated with cross-functional teams to enhance product offerings and service delivery.
- Conducted product demonstrations to showcase features and benefits of security systems.
Commercial Account Executive
ADT, LLC
01.2016 - 01.2018
- Presented, promoted, and sold high-end integrated security solutions including access control, video surveillance systems, cyber security, cloud, and software solutions using sales skills for existing and prospective customers.
- Increased sales by cultivating client relationships and meeting their operational needs, including resolving client issues, researching problems, and making recommendations for potential product enhancements and modifications.
- Developed client relationships through direct sales, electronic communication, and social networking to foster loyalty and repeat business.
- Created detailed business plans to facilitate goal attainment and managed the entire sales cycle from prospecting to closing.
- Negotiated agreements and kept records of sales and data as well as overseeing sales forecasting, goal setting and performance reporting for all accounts.
- Provided post-sales support to enhance customer dedication and established regular contact to assess and address their needs.
- Resolved complaints and issues to ensure customer satisfaction and maintain the company's strong reputation.
- Effectively led a team of managers and account coordinators in performing cost-benefit and needs analysis of existing/potential customers to meet their needs.
Small Business District Sales Manager
ADT Small Business
01.2012 - 01.2016
- Maintained over 110% to quota 2013-2016 achieving 145% in 2016.
- Directed sales force to achieve sales and profit goals within district.
- Effectively leading, mentoring, coaching and motivating the team to meet personal and company goals as well as resolving conflicts and making decisions.
- Hired, trained, and managed sales team of 10-15 members while ensuring retention and development.
- Developed and coordinated promotional programs and sales activities to drive revenue growth for assigned projects.
- Working with the team to implement new sales techniques to obtain profits and conducting employee performance evaluation and provide feedback for improvements.
- Contacting potential customers and identifying new business opportunities while staying abreast with customer needs, market trends and competitors.
- Building strong relationships with customers for business growth and ensuring that the sales team always follows company policies and procedures.
Small Business Sales
ADT Small Business
01.2009 - 01.2012
- Developed new prospects and engaged existing customers to enhance product sales and create tailored solutions for a seamless sales process.
- Established and nurtured business and customer relationships to promote loyalty and repeat business.
- Analyzing the territory/market's potential, tracking sales and status reports and supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Resolved customer complaints by investigating issues, crafting solutions, and providing management with actionable recommendations.
- Recognized as Centurion Club Award winner for exceptional sales performance from 2009 to 2012.
Education
MBA -
University of Phoenix
Tempe, AZ02-2026
Bachelor of Science - Criminal Justice
University of Texas at Dallas
Texas01-2008
Skills
- Systems Integrator
- Customer Relations
- Account Management
- Strategic Prospecting Skills
- Leadership & Training
- Team Building
- Project Management
- Strong Negotiation Skills
- SaaS Sales Expertise
- Market Trend Analysis
- Problem Solving & Creative Thinking
- Exceptional Verbal & Written Communication
- Trainer
- Project management
Timeline
District Manager
ExplorUS, Daniel Boone National Forest
05.2025 - Current
Regional Key Account Manager, Central US
Brivo
01.2023 - Current
Major Account Executive
Johnson Controls
01.2021 - 01.2023
Senior Sales Consultant
Stanley Black & Decker Security
01.2018 - 01.2021
Commercial Account Executive
ADT, LLC
01.2016 - 01.2018
Small Business District Sales Manager
ADT Small Business
01.2012 - 01.2016
Small Business Sales
ADT Small Business
01.2009 - 01.2012
MBA -
University of Phoenix
Bachelor of Science - Criminal Justice
University of Texas at Dallas