Nathan Thacker Jr
Clarksville,TN
Summary
Area Manager with over 15 years of experience in leading high-performing sales teams and executing successful sales strategies. Proven track record of consistently meeting and exceeding performance targets in dynamic environments. Strong communication skills foster collaboration and drive team success.
Overview
25
25
years of professional experience
Work History
District Manager
Premium Wireless
Nashville, TN
05.2025 - Current
- Led district operations to achieve strategic objectives and enhance customer satisfaction.
- Developed and implemented training programs for managers to improve performance and operational efficiency.
- Analyzed sales trends to identify opportunities for growth and improvement across multiple locations.
- Established key performance indicators to monitor progress and drive accountability within the team.
- Managed budgeting processes, optimizing resource allocation to maximize profitability across the district.
- Conducted regular site visits to ensure compliance with company standards and operational excellence.
- Collaborated with cross-functional teams to develop strategic initiatives that align with corporate goals.
Store Manager
Xfinity Comcast
Franklin, TN
02.2024 - 05.2025
- Led daily store operations, optimizing workflow and enhancing customer experience.
- Trained and mentored staff, fostering a collaborative and performance-driven culture.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Developed sales strategies that increased revenue through targeted promotions and customer engagement.
- Analyzed sales data to identify trends, informing staffing decisions and inventory purchases.
- Ensured compliance with company policies and procedures, maintaining operational excellence across the team.
- Coordinated staff schedules to maximize productivity while meeting labor cost targets.
Area Manager
AT&T Mobility
Santa Barbara, CA
08.2022 - 02.2024
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
Store Manager
AT&T
04.2022 - 08.2022
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure customers receive excellent service and products
- Inventory duties, ordering
- Mentor staff on handling difficult sales
- Hire, train and evaluate personnel
- Plan and prepare schedules
- Plans to promote business, increase sales and expand markets
- 8th place when arrived but now top in broadband sales.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
AT&T
09.2021 - 04.2022
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure customers receive excellent service and products
- Inventory duties, ordering
- Mentor staff on handling difficult sales
- Hire, train and evaluate personnel
- Plan and prepare schedules
- Plans to promote business, increase sales and expand markets
- Best store in area for CRU's
- Two ASM's promoted to Store managers
- 8th place to 2nd place in 6 months.
Store Manager
AT&T
04.2021 - 09.2021
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure customers receive excellent service and products
- Inventory duties, ordering
- Mentor staff on handling difficult sales
- Hire, train and evaluate personnel
- Plan and prepare schedules
- Plans to promote business, increase sales and expand markets
- Best in district for Fiber sales
- 8th place to 1st place in 6 months
- Two reps promoted to ASM
- One rep to business sales.
Assistant Store Manager
AT&T
05.2019 - 04.2021
- Lead by example and execute the implementation of the AT&T Retail Promise
- Inspire and engage team to perform at high levels
- Observe and coach employees, provide direct feedback
- Monitor the customer experience and sales dashboard to identify trends
- Fully understand and educate employees on compensation plans, incentives, and promotions to maximize earnings and motivate them
- Two reps promoted to ASM
- Leveled up the store.
Retail Sales Rep
AT&T
04.2018 - 04.2019
- Assist customers
- Current knowledge of all AT&T offers, updates, and features to maximize sales
- Part-time employee for a few months then full time
- 1 sales rep in this location
- Always over 100% attainment.
Store Manager
Value Pawn
04.2014 - 04.2018
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure customers receive excellent service and products
- Hire, train and evaluate personnel
- Plan and prepare schedules.
Store Manager
Sears Outlet
03.2013 - 04.2014
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory duties, ordering
- Hire, train and evaluate personnel
- Plan and prepare schedules.
Account Manager
Northern Safety
08.2011 - 03.2013
- Recognized as top account manager
- Increased ROI of client accounts by 43%
- Exceeded client expectations.
General Manager/District Manager
HH Gregg
03.2001 - 09.2010
- Responsible for over 400 employees
- Provided guidance, coaching, training, motivation, and maximization of sales and profit
- Responsible for ensuring objectives, plans, budgets, policies, practices, and actions were consistent throughout the area.
Education
Associates of Arts - Business Management
University Of Phoenix
Phoenix, AZ03.2021
Skills
- Cost control strategies
- Strategic planning
- Client engagement expertise
- order processing management
- Operations management
- Supply chain management
- Facility evaluation skills
- Resource allocation strategies
- Sales expertise
- Strategic growth planning
- Staff development programs
- Vendor management expertise
- Goal achievement and monitoring
- Knowledge of software systems
- Lean manufacturing techniques
- Quality assurance protocols
- Team development initiatives
- Staffing proficiency
- Talent assessment methods
- Performance evaluation systems
- Team collaboration skills
- Database systems
- Operational tactics
- Client engagement strategies
- Process improvement strategies
- Territory management
- Creative ideation workshops
- Recruitment strategies
- Workforce scheduling methods
- Analytical problem-solving
- Business strategy development
- Business growth
- Business operations
- Operations
Awards Recognition
- 10 ASM's promoted to store manager.
- 18 sales reps promoted to ASM.
- Turned around 3 districts in less then a years time
- Did commercials and in the hot seat with John stanky
Hobbies and Interests
- Playing Sports, basketball & football.
- Traveling around the world with family.
- Family time, Disney.
- Cruising with family and friends.
Education
true
Timeline
District Manager
Premium Wireless
05.2025 - Current
Store Manager
Xfinity Comcast
02.2024 - 05.2025
Area Manager
AT&T Mobility
08.2022 - 02.2024
Store Manager
AT&T
04.2022 - 08.2022
Store Manager
AT&T
09.2021 - 04.2022
Store Manager
AT&T
04.2021 - 09.2021
Assistant Store Manager
AT&T
05.2019 - 04.2021
Retail Sales Rep
AT&T
04.2018 - 04.2019
Store Manager
Value Pawn
04.2014 - 04.2018
Store Manager
Sears Outlet
03.2013 - 04.2014
Account Manager
Northern Safety
08.2011 - 03.2013
General Manager/District Manager
HH Gregg
03.2001 - 09.2010
Associates of Arts - Business Management
University Of Phoenix