Justin Sutch
Greater Seattle Area
Summary
Valued Assistant Project Manager addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards.
Overview
5
5
years of professional experience
Work History
Junior Project Manager
343 Industries, Microsoft
10.2024 - 03.2025
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines
- Directed the onboarding process for multiple partner studios, facilitating clear and transparent communication between internal and external production teams, while ensuring alignment of goals and the successful achievement of expectations
- Collaborated closely with the Security team to successfully update over 150 devices to Windows 11, ensuring the installation of all required security updates, resulting in machines being compliant
- Prepared, maintained and distributed project reports to appropriate stakeholders
Support Analyst II
343 Industries, Microsoft
10.2023 - 10.2024
- Facilitated the inclusion of users into essential Security Groups, thereby granting them requisite access to diverse software and network resources hosted on a file share, aligning with their job requirements
- Independently executed 25 Untetherings, encompassing both onsite and offsite users, minimizing downtime and safeguarding data integrity throughout the conversion process
- Conducted the onboarding of user permissions by meticulously assigning them to pertinent Security Groups and Network Security Groups through Active Directory and IDWeb platforms
- This ensured streamlined access to essential company resources and tools
- Conducted the offboarding process by systematically removing users from Security Groups and Network Security Groups through Active Directory and IDWeb platforms
- This measure effectively restricted access to company resources and tools, in line with security protocols
- Partnered closely with the Networking Team to optimize port patching procedures, thereby facilitating seamless integration of carbon fiber internet connectivity
- This initiative significantly reduced the time required to execute data-driven tasks across multiple teams
Support Analyst Intern
343 Industries, Microsoft
03.2023 - 09.2023
- Facilitated the configuration and deployment of both on-site and remote workstations, verifying the installation of essential Microsoft software packages and specialized applications and ensuring swift user operability and minimal downtime
- Conducted image procedures and executed hardware diagnostics exceeding 100 laptops and guaranteeing compliance with the specified prerequisites for user deployment
- Adeptly diagnosed and resolved intricate hardware/software issues to maintain functionality and enhance overall system performance
- Created SharePoint documents that were both user-friendly and highly instructive, assisted IT personnel in addressing akin challenges while also enabling end-users to independently navigate and troubleshoot issues with confidence
- Demonstrated exceptional proficiency in multitasking, seamlessly managing and prioritizing diverse tasks to optimize efficiency and meet organizational goals
Manager In Training (MIT)
WinCo Foods
09.2020 - 09.2021
- Executed department inventory daily using arithmetic and physical count which assisted in increased accuracy in recording purchases and products in the department
- Managed the schedules of 14 employees to ensure the department operates efficiently while taking into consideration requested time off, availability, and employee preference
- Managed external company relations in showing transparency and punctuality when communicating to maintain a profitable relationship
- Built customer loyalty and exceeded customer satisfaction goals by diligently addressing customer queries with a balance of customer obsession and professionalism to ensure a fulfilling shopping experience
- Trained and coached 5 new employees with hourly check-ins to ensure the individual was comfortable and acclimated positively into the new environment
Education
Technical and professional training, college-level courses
Year Up, Seattle Central College
Seattle, WA09.2023
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Yat Sen Secondary School
12.2017
Skills
- Hardware Troubleshooting
- Jira Proficient
- Meeting facilitation
- Critical Thinking
- Software Troubleshooting
- Teamwork
- Windows Operating Systems
- Documentation management
- Data Management
- Leadership
- Active Directory
- Business Communications
- Customer Service
Timeline
Junior Project Manager
343 Industries, Microsoft
10.2024 - 03.2025
Support Analyst II
343 Industries, Microsoft
10.2023 - 10.2024
Support Analyst Intern
343 Industries, Microsoft
03.2023 - 09.2023
Manager In Training (MIT)
WinCo Foods
09.2020 - 09.2021
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Yat Sen Secondary School
Technical and professional training, college-level courses
Year Up, Seattle Central College
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