Justin Taylor
Round Rock,TX
Summary
Dynamic Field Engineer with extensive experience at Motorola Solutions, excelling in electronic troubleshooting and client communication. Proven track record in deploying secure, scalable public safety solutions, enhancing operational readiness, and training personnel. Adept at managing complex systems, ensuring compliance, and fostering strong stakeholder relationships in high-pressure environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Engineer – Public Safety Communications
Motorola Solutions
Round Rock, USA
10.2020 - Current
- Support day-to-day operations of mission-critical 9-1-1 and emergency communications environments for Police, Fire, and EMS agencies.
- Install, configure, upgrade, and maintain Vesta 911 systems (v7.5–8.2), ensuring high availability and compliance with operational standards.
- Administer Windows Server 2019 environments supporting CAD, Active Eye, Command Post, and SMS 911 platforms.
- Deploy and troubleshoot virtualized server environments using VMware ESXi and Microsoft Hyper-V.
- Configure and support network infrastructure utilizing Cisco IOS switches.
- Provide technical assistance and training to dispatch personnel, supervisors, and IT staff.
- Troubleshoot live system outages and performance issues while minimizing service disruption.
- Collaborate with public safety leadership, vendors, and IT teams to implement secure, scalable solutions.
- Assist agencies with documentation, audits, compliance reviews, and operational readiness.
Senior Field Technician – Public Safety Systems
Mobile Communications America
Austin, USA
06.2016 - 11.2020
- Maintained and serviced Motorola M-Core RF and dispatch infrastructure for public safety agencies.
- Installed and supported console dispatch systems (Avtec, MCC7500) in 9-1-1 communications centers.
- Trained users and junior technicians on radio, console, and dispatch system operations.
- Provided deployable communications support during emergencies, exercises, and planned events.
- Conducted site surveys, system validation, and operational testing.
Independent Sales Agent
Primerica
Atlanta, USA
05.2007 - 11.2020
- Educated clients on financial protection strategies, focusing on personalized life insurance solutions.
- Conducted needs-based consultations aligned with client goals.
- Built and maintained long-term client relationships through consistent follow-up and support.
- Managed personal sales pipeline, communications, and client accounts independently.
Senior Field Technician / Field Technician – Emergency Communications
Texas Communications Co. / Crosspoint Communications
, USA
04.2013 - 10.2016
- Supported a 17-site P25 simulcast system serving regional public safety agencies.
- Designed, installed, and maintained Motorola radio systems, dispatch consoles, logging recorders, and RF infrastructure.
- Supported 9-1-1 centers during critical incidents and emergency operations.
- Maintained alarm, alerting, and fire station notification systems.
- Developed strong client relationships resulting in repeat business and referrals.
Field Technician – Public Safety Radio Systems
System Tech
Atlanta, USA
01.2009 - 04.2013
- Maintained trunked and conventional radio systems supporting Police, Fire, and EMS operations.
- Supported dispatch center networking and console systems.
- Performed preventive maintenance, documentation, and system testing across multiple sites.
Avionics Technician (E-5)
United States Air Force Reserve
Biloxi, USA
03.2005 - 03.2013
- Maintained and tested mission-critical avionics and electronic systems in high-reliability environments.
- Conducted functional flight tests and operated ground support equipment.
- Troubleshot electronic systems, performed circuit testing, calibration, and component repair.
- Worked under strict procedural, documentation, and compliance standards.
Education
Associate of Applied Science - Electronics
Community College of The Air Force
Shepherd, TX05-2026
Electrical & Electronics Engineering Coursework - Tuskegee, AL
Tuskegee University
Tuskegee, AL01.2008
Skills
- Electronic troubleshooting
- Network configuration
- Systems installation
- Technical training
- Equipment maintenance
- Documentation compliance
- Client communication
- Team collaboration
- RFI management
- Service request management
- End-user training
- Remote diagnostics
- Quality assurance
- Customer support
- Document management
- Field data collection
- Engineering
- Installation planning
- Subcontractor management
- Field testing
- Motorola P25
- Analytics
- VMware ESXi
- VSphere
- Microsoft Hyper-V
- Windows Server
- Linux
- Data Center Management
- Virtual Infrastructure Management
- Cisco IOS
- Juniper Networks
- Fortinet Firewalls
- RF Systems
- Coverage Modeling
- Active Directory
- Microsoft SQL Server
- Incident Response
- System Continuity
- Technical Solution Design
- Troubleshooting
- Field Service Engineering
- Project Management
- Training
- Mentorship
- Documentation
- Client Relationship Management
- Stakeholder Relationship Management
Certification
- Avtec Console Administrator
- Motorola M-Core / VPM / GTR8000 System Administration
- Motorola R56 Site Installer (2023)
- Harris P25 Certified
- Certified Wireless Journeyman (ETA)
- Certified Electronic Associate (ETA)
- OSHA Certified
- CCNA Coursework
- 1,000+ hours of Motorola Professional Training
Timeline
Field Engineer – Public Safety Communications
Motorola Solutions
10.2020 - Current
Senior Field Technician – Public Safety Systems
Mobile Communications America
06.2016 - 11.2020
Senior Field Technician / Field Technician – Emergency Communications
Texas Communications Co. / Crosspoint Communications
04.2013 - 10.2016
Field Technician – Public Safety Radio Systems
System Tech
01.2009 - 04.2013
Independent Sales Agent
Primerica
05.2007 - 11.2020
Avionics Technician (E-5)
United States Air Force Reserve
03.2005 - 03.2013
Associate of Applied Science - Electronics
Community College of The Air Force
Electrical & Electronics Engineering Coursework - Tuskegee, AL
Tuskegee University