Justin Theus
Sales Associate
Snellville,GA
Summary
Motivated student with experience in customer service and sales seeking a position in the Information Technology industry. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Demonstrates exceptional sales performance and dedication to providing excellent customer service, earning consistent recognition throughout the career.
Overview
7
7
years of professional experience
25
25
years of post-secondary education
1
1
Certification
Work History
Customer Sales Associate
Lidl
5 2020 - Current
- Actively mentors' new hires on mastering the P.O.S system and implementing high-level customer service techniques, resulting in a 25% increase in customer satisfaction scores within 3 months
- Demonstrates excellent oral and written communication skills to engage both management and customers
- Achieved more than 98% success rate in de-escalating and resolving customer complaints within a high-pressure environment
- Demonstrates proficiency in all aspects of store operations, including cashier duties, stock management, and ensuring compliance with company standards
- Conducts efficient end-of-day closing procedures including drawer reconciliation, register audits, and nightly reporting tasks, maintaining a high level of accuracy and consistency.
Logo Designer
Grayson High School
2019.08 - 2020.02
- Presented multiple logo concepts to clients, adjusting designs based on feedback until final approval was achieved.
- Optimized productivity by implementing advanced software tools and resources into the design process.
- Developed strong client relationships through clear communication and understanding of design goals.
- Created digital image files for use in digital and traditional printing methods.
- Received numerous accolades from clients for exceptional attention to detail and creative vision in logo development.
Sales Associate
Urban Air
2017.05 - 2019.06
- Delivered exceptional customer service by greeting guests warmly, attending to their needs promptly, and ensuring they have a memorable experience at Urban Air
- Provided excellent oral and written communication skills to engage both associates and customers
- Fostered a positive work environment through collaboration
- Implemented upselling techniques to enhance guest experience and maximize revenue.
Education
BBA - Management Information Systems
Georgia Gwinnett College
Lawrenceville, GA 2001.05 - 2026.05
Skills
Data Analysis
Problem-Solving
Computer Proficiency
Team Collaboration
Cash Handling
Customer Engagement
Certification
CompTIA A+
Timeline
Logo Designer
Grayson High School
2019.08 - 2020.02
Sales Associate
Urban Air
2017.05 - 2019.06
BBA - Management Information Systems
Georgia Gwinnett College
2001.05 - 2026.05
Customer Sales Associate
Lidl
5 2020 - Current
CompTIA A+
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