Justin Thompson
Aragon,GA
Summary
Empathetic and results-oriented operations leader with over a decade of experience guiding large, diverse teams in fast-paced environments. Known for driving measurable productivity gains, elevating service quality, and building high-performance cultures focused on safety, inclusion, and continuous improvement.
Overview
13
13
years of professional experience
Work History
Certified Shift Manager
McDonald's
07.2024 - Current
- Supervised and Coordinated daily operations for shifts with up to 70 crew members, ensuring adherence to McDonalds standards for quality, service, and cleanliness.
- Boosted customer satisfaction by 45% through improved drive-thru and counter service performance.
- Trained and certified new crew members and shift leaders, fostering a productive and team oriented work environment.
- Managed inventory levels, placed supply orders and reduced waste through accurate forecasting and rotation practices.
- Ensured all safety and food handling procedures were followed in compliance with local health regulations and company policies
- Led shift transitions and end of day procedures, including cash handling, deposit preparation, and shift reporting
Operation Area Manager II
Hello Fresh
12.2021 - 07.2024
- Directed 50–110 associates and 6 leads in a 205,000 sq. ft. fulfillment center processing 160K+ orders weekly.
- Promoted 6 team members within 4 months, creating a sustainable internal talent pipeline.
- Improved shift productivity in kitting department by 45%
- Responsible for following and enforcing all safety, GMP and SQF policies/ procedures
- Continually identify process improvement initiatives
- Set production and team goals in collaboration with senior management
Operation Area Manager II
Amazon
10.2020 - 11.2021
- Oversaw 20–70 outbound associates in a 600K sq. ft. facility processing up to 1M shipments/day.
- Review work forecasts and determine productivity requirements to meet overall business objectives
- Reinforced a culture of safety and accountability through coaching and daily stand-ups.
- Continually identify process improvement initiatives
- Led and supervise a team of Operation supervisors and team members
- Develop and implemented SOPs for the warehouse.
- Prepared, Reviewed, and analyzed business reports
Chaplain Assistant
US Army
11.2016 - 11.2020
- Managed records, logistics, and morale programs supporting 300+ personnel.
- Led crisis intervention and resilience training to strengthen unit readiness.
- Collaborated closely with senior leaders to better understand unique issues and determine appropriate levels of involvement to meet spiritual needs.
- Designed and implemented new administrative SOPs improving workflow and coordination.
Assistant Manager
McDonald's
12.2012 - 10.2016
- Supervised crew members, Shift managers and department members and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Completed inventory audits to identify losses and project future demands
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
Education
BBA - Human Resources Management
Colorado Technical University
Colorado Springs, CO01.2019
Skills
- Supply Chain Management
- Customer Service
- Inventory Mangement
- Operation Mangement
- Leadership
- Profit and Loss
- Training
- Team Building
- Communication
- Process Improvement
- Problem Solving
Timeline
Certified Shift Manager
McDonald's
07.2024 - Current
Operation Area Manager II
Hello Fresh
12.2021 - 07.2024
Operation Area Manager II
Amazon
10.2020 - 11.2021
Chaplain Assistant
US Army
11.2016 - 11.2020
Assistant Manager
McDonald's
12.2012 - 10.2016
BBA - Human Resources Management
Colorado Technical University