Justin Tibbitts
Taylorsville,UT
Summary
Dynamic Service & Maintenance Manager with a proven track record at Deluxe Spa, excelling in project management and workflow optimization. Achieved a $1.26 cost savings per visit through redesigned service protocols, enhancing profitability and service quality. Strong attention to detail and leadership skills drive operational excellence and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service & Maintenance Manager
Deluxe Spa
Jackson Hole, WY
01.2025 - Current
- Direct and manage the weekly service and maintenance division, overseeing 50% of the company's total daily field operations.
- Led a technician crew by developing optimized workflows and scheduling procedures that streamlined daily routing, guaranteed timely completion, and elevated overall service quality.
- Redesigned service protocols to yield a $1.26 cost savings per visit, driving increased profitability, while enhancing water quality and longevity.
- Evaluated end-of-day work logs via operational software to verify project completion, and uphold rigorous quality controls.
Outdoor Trip Manager
Brigham Young University-Idaho
Rexburg, ID
10.2021 - 05.2025
- Researched, planned, and executed 2-3 complex logistics for large-scale collegiate outdoor programs weekly.
- Provided leadership during times of organizational change or crisis situations.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Spa and Pool Repair Technician
Deluxe Spa
Jackson Hole, WY
02.2023 - 01.2025
- Diagnosed equipment malfunctions and performed necessary repairs efficiently.
- Extended the lifecycle of expensive equipment by performing scheduled maintenance, part replacements, and emergency repairs.
- Provided customer service by addressing client inquiries and concerns.
Education
Bachelor of Science - Recreation Management
Brigham Young University-Idaho
Rexburg, ID07-2026
Coursework - Business Management
Salt Lake Community College
Skills
- Project management
- Crew scheduling and dispatch
- Quality assurance
- Workflow optimization
- Field operations
- Attention to detail
- Preventative maintenance
- Safety compliance
Timeline
Service & Maintenance Manager
Deluxe Spa
01.2025 - Current
Spa and Pool Repair Technician
Deluxe Spa
02.2023 - 01.2025
Outdoor Trip Manager
Brigham Young University-Idaho
10.2021 - 05.2025
Bachelor of Science - Recreation Management
Brigham Young University-Idaho
Coursework - Business Management
Salt Lake Community College