Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Tilbury

San Jose,CA

Summary

Adept at enhancing dining experiences at Maggiano's with expert wine pairings and exceptional customer service, A proven track record in financial reporting and night audit processes from Larkspur Landing Hotel. Adaptive learning ability and sales acumen have consistently improved guest satisfaction and revenue. Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease.

Overview

3
3
years of professional experience

Work History

Server

Maggianos
09.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Suggested wine pairings to go with specific menu items.
  • Utilized extensive alcohol knowledge to increase alcohol sales increasing my sales to 22% average based on my sales

Server

Outback Steakhouse
09.2021 - 05.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Night Auditor

Larkspur Landing Hotel
12.2022 - 12.2023
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming

Education

High School Diploma -

Summit Denali
Sunnyvale, CA
06.2022

Skills

  • Adaptive Learning
  • Wine Pairings
  • Sales abilities
  • Upselling skills
  • Menu Memorization
  • Wine Knowledge
  • Staff Training
  • Exceptional customer service
  • Financial Reporting
  • Registration processing
  • Night Audit Reports
  • Generating Reports

Timeline

Server

Maggianos
09.2023 - Current

Night Auditor

Larkspur Landing Hotel
12.2022 - 12.2023

Server

Outback Steakhouse
09.2021 - 05.2024

High School Diploma -

Summit Denali

Similar Profiles

CREATE PROFILE
Justin Tilbury