Justin Tindall
New Braunfels,TX
Summary
Desire to seek and maintain full-time position that offers career growth and professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable, detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and positive attitude. Successfully retained clients by exceeding service expectations to increase customer satisfaction. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Finance Specialist
Woods Cycle Country
02.2013 - 10.2023
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery.
- Managed finance office processes and flow of contracts.
- Contributed to meetings about training, operations and sales.
- Monitored finance operations, product penetration and lender penetrations to optimize strategies.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Identified opportunities to cross-sell and upsell loan products to customers.
Sales Professional
Woods Cycle Country
02.2008 - 01.2013
- Demonstrated vehicles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Attended weekly sales meetings
Parts Counter Associate
Woods Cycle Country
02.2006 - 01.2008
- Assisted customers with diagnosing problems for powersports equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and service departments for use in powersports equipment.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Make Ready Technician
New Braunfels Cycle Country
01.2003 - 02.2006
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
General Studies
San Antonio College
San Antonio, TX01.2008
General Studies
The University of Texas At San Antonio
San Antonio, TX05.2006
High School Diploma -
Canyon High School
New Braunfels, TX05.2004
Skills
- Attention to Detail
- Customer Relations
- Team Leadership
- Workflow Management
- Sales Coaching
- Documentation and Reporting
- Service Upselling
- Product Knowledge
- Corporate Policies
- Customer Service
- Verbal and Written Communication
- Time Management
Certification
- McGraw Powersports Advanced Sales and F&I Training - February 2019
- Garage Composites Finance and Insurance Training - September 2016
- Interstate Training Group Finance and Insurance Training - January 2014, 2013
- Warrantech Training Group Finance and Insurance Training - March 2013
- Polaris Way Out Training - March 2011, November 2010, November 2008
- Yamaha AVT and SxS Training - September 2008
References
- Joe Silvernail - General Manager, Woods Cycle Country; (512) 944-0993
- Mark Woods - Owner, Woods Cycle Country; (512) 750-5882
- Travis Norris - Friend/Brother-in-Law; (832) 766-9770
Timeline
Finance Specialist
Woods Cycle Country
02.2013 - 10.2023
Sales Professional
Woods Cycle Country
02.2008 - 01.2013
Parts Counter Associate
Woods Cycle Country
02.2006 - 01.2008
Make Ready Technician
New Braunfels Cycle Country
01.2003 - 02.2006
General Studies
San Antonio College
General Studies
The University of Texas At San Antonio
High School Diploma -
Canyon High School
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