Summary
Overview
Work History
Education
Skills
Timeline
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Justin Trecker

Manning,IA

Summary

Skilled Support Agent with background in customer service and technical support roles. Strengths include effective communication, problem-solving abilities and high level of patience. Made significant impact in previous positions by improving customer satisfaction rates through delivering efficient resolution of queries and providing comprehensive product knowledge. Possess strong ability to adapt to new technology platforms quickly for enhanced performance.

Overview

10
10
years of professional experience

Work History

Tech Support Agent

Aureon Contact Center
Manning, IA
07.2014 - 05.2024
  • Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
  • Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
  • Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
  • Interpreted customer needs and provided appropriate solutions in an efficient manner.
  • Participated in team meetings and training sessions related to customer service topics.
  • Provided feedback on existing processes and suggested improvements where necessary.

Education

Associate of Arts -

Iowa Central Community College
Fort Dodge, IA
05-2013

Skills

  • Complaint Handling
  • Software troubleshooting
  • Live chat support
  • CRM Software
  • Trend Analysis
  • Data Collection
  • Customer Relationship Management
  • Technical assistance
  • Recordkeeping skills
  • Ticket management
  • Remote Support
  • Troubleshooting and diagnostics

Timeline

Tech Support Agent

Aureon Contact Center
07.2014 - 05.2024

Associate of Arts -

Iowa Central Community College

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Justin Trecker