Experienced customer service professional with a strong background in tech and retail environments, including Apple and AT&T. Demonstrates a keen ability to engage customers, resolve issues, and leverage product knowledge for upselling, significantly enhancing customer loyalty and satisfaction. Excels in fast-paced settings, employing adaptability, interpersonal communication, and team collaboration skills to meet and exceed sales goals.
Demonstrated expert knowledge in Apple products to provide effective troubleshooting, setup, and configuration support, enhancing customer product understanding and satisfaction.
Assisted customers in selecting ideal products, employing enhanced sales skills and product knowledge to contribute to a positive shopping experience.
Leveraged product demonstrations and strategic upselling to exceed sales targets, cultivating lasting customer relationships that boosted repeat business.
Delivered personalized customer service and product guidance, significantly improving customer satisfaction and driving sales performance.
Supported seamless production through effective collaboration with the team, maintaining professionalism with audience and guests.
References available upon request.