Richard Andrade
Fort Worth,TX
Overview
5
5
years of professional experience
Work History
Specialist
Apple
08.2023 - 01.2024
- As an Apple Product Specialist, I have played a pivotal role in delivering top-notch customer experiences through in-depth product knowledge and personalized solutions
- With a strong focus on understanding and addressing customer needs, I have excelled in providing expert guidance, troubleshooting, and hands-on training
- My commitment to staying abreast of the latest Apple technologies has allowed me to seamlessly assist customers in navigating and optimizing their Apple products
- Leveraging my technical proficiency and passion for customer satisfaction, I have consistently contributed to enhancing the overall user experience
Customer Service Representative
Walmart
03.2019 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Cashier- On Demand
Target
01.2022 - 04.2022
- Resolved customer complaints.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Operated cash register to record transactions accurately and efficiently
Education
Associate in Arts (A.A.) - Pre-Nursing - General Studies
Tarrant County College District
Fort Worth, TX05.2024
High School Diploma -
Boswell High School
Fort Worth, TX05.2021
Skills
- Customer Satisfaction
- Team Collaboration
- Issue Escalation
- Active Listening
- Multitasking and Organization
- Client Relationship Building
- Product Demonstration
- Network Connectivity
- Customer Service Excellence
- Performance Metrics
- Time Management
- Conflict Resolution
- Office 365
Languages
Spanish
Native or Bilingual
Timeline
Specialist
Apple
08.2023 - 01.2024
Customer Service Cashier- On Demand
Target
01.2022 - 04.2022
Customer Service Representative
Walmart
03.2019 - 08.2023
Associate in Arts (A.A.) - Pre-Nursing - General Studies
Tarrant County College District
High School Diploma -
Boswell High School
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