Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Calloway

Saint Augustine

Summary

Dynamic professional with a robust background in staff management and STEM education, notably at KinderCare Learning Centers. Excelled in enhancing customer satisfaction and fostering collaborative environments. Skilled in advanced ASL and maintaining composure under pressure. Proven track record in mentoring with a focus on achieving high employee retention and academic success.

Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in place.

Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Specialist

US Army Reserve
04.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Assistant Director

KinderCare Learning Centers
01.2023 - 01.2025
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.

Teaching Staff Member

Boys and Girls Club
07.2020 - 02.2021
  • Implemented project-based learning activities within the curriculum to foster real-world connections and promote deeper understanding of course material.
  • Developed customized learning plans for individual students with diverse needs, ensuring each learner''s academic success.
  • Established a positive classroom environment by implementing effective classroom management techniques and fostering mutual respect among students.
  • Improved student reading comprehension through the incorporation of engaging literature selections and focused teaching strategies.

Customer Service Cashier

Bruster's Real Ice Cream
10.2017 - 03.2018
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

High School Diploma -

St.Augustine High School
Saint Augustine, FL
05-2020

Skills

  • Customer relations
  • Staff management
  • Parent-teacher communication
  • Customer satisfaction
  • Cash handling
  • Mentoring and coaching
  • Patience and composure
  • STEM education

Certification

  • CPR/AED Certification
  • Child Development Associate (CDA) Certificate
  • Forklift Certification

Timeline

Assistant Director

KinderCare Learning Centers
01.2023 - 01.2025

Specialist

US Army Reserve
04.2022 - Current

Teaching Staff Member

Boys and Girls Club
07.2020 - 02.2021

Customer Service Cashier

Bruster's Real Ice Cream
10.2017 - 03.2018

High School Diploma -

St.Augustine High School
Jada Calloway