Justin Vance
Bristol,TN
Summary
Accomplished Senior Service Representative at Lincare, adept in streamlining service processes and leading training sessions, significantly enhancing efficiency and productivity. At AT&T, excelled in managing high-stress situations and resolving customer complaints, boosting loyalty. Skilled in empathy, patience, and mentoring, with a strong work ethic. Demonstrates a goal-oriented mindset, ensuring seamless coordination and satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Service Representative
Lincare
Johnson City, TN
04.2021 - 10.2024
- Streamlined service processes for improved efficiency and reduced response times.
- Led training sessions for new hires, ensuring thorough understanding of company policies and procedures.
- Collaborated with team members to optimize workflow and maximize productivity.
- Served as a key liaison between customers and internal teams, ensuring seamless coordination of resources to fulfill client needs effectively.
- Maintained a consistent order flow to keep inventory stocked and also kept track of stock that came in such as patient specific equipment.
- Kept track of patient equipment that had to be sent for repair from the day it was sent back to the day it arrived to call patient and schedule delivery.
Customer Service Representative
AT&T
Johnson City, TN
10.2012 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tennessee High School
Bristol, TN05.2007
Skills
- Strong Work Ethic
- Empathy and patience
- Goal-oriented mindset
- Training and mentoring
Timeline
Senior Service Representative
Lincare
04.2021 - 10.2024
Customer Service Representative
AT&T
10.2012 - 04.2021
High School Diploma -
Tennessee High School