Justin Vigil
Denver,CO
Summary
Experienced first-level technician skilled in providing technical assistance and end-user support in a remote helpdesk environment. Proficient in diagnosing and resolving a range of technical issues related to computer operating systems, software, hardware, networks, and peripheral equipment. Demonstrated ability to apply judgment in troubleshooting routine to moderately complex problems. Strong problem-solving skills and adept at working in a fast-paced helpdesk environment.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Office Automation Technologies
Wheat Ridge, CO
05.2022 - Current
- Coordinated installation of updated computer programs and systems.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Technical Support Representative
Envysion, Inc.
Denver, CO
10.2021 - 05.2022
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Employed Freshdesk, Zendesk, Salesforce and other ticket support systems.
- Linux Centos
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Freelance(IT Support)
Freelance
Denver, CO
10.2019 - 10.2021
- Disassembling computers and changing hardware parts like memory, graphics cards and nic cards.(Computer Builds)
- Upgrading friends machine from Windows 7 to Windows 10 with media Microsoft tool.
- Creating a lab at home with Server 2016 and adding computers to a domain for practice.
- Assigning folder access to specific folder files through Server 2016.
- Troubleshooting wifi issues for neighbors by helping with running cmd on the command line.
- Helping my neighbor add wifi printer to his computer.
- Troubleshooting IT issues for my neighbor by using Remote Desktop Connection.
- Practicing IT issues by creating tickets through Spiceworks on my computer
- At home Linux training on Raspberry Pi 4
Education
High School Diploma -
Coronado High School
Colorado Springs, CO2003
Information Technology
Pikes Peak Community College
Colorado Springs, COComputer Science - PHP/SQL/HTML/CSS/PYTHON
Palomar College
San Marcos, CASkills
- VPN troubleshooting
- Configure Watchguard firewall
- Webroot/ Sentinel One deployment
- Hardware upgrades
- Technical Troubleshooting
- MS Office proficiency
- Application installations
- Active Directory
- Communication skills both verbal and written
- Setting up Active directory, DNS, DHCP on Server 2016
- Setting up Microsoft office 365
- Creating and setting up user accounts and mailboxes on Server 2016
- Unlocking, resetting and disabling accounts on active directory using Server 2016
- Creating distribution groups and share mailboxes on Exchange 365
- Installing and Troubleshooting Operating systems such as Windows 10, 11 and Mac OSX
- Hardware and Peripherals
- Customer support needs assessment
- Adding network printers through print management on a virtual desktop
- Creating security groups on active directory to provide share drive access for NTFS
- Software Patches
Timeline
Technical Support Specialist
Office Automation Technologies
05.2022 - Current
Technical Support Representative
Envysion, Inc.
10.2021 - 05.2022
Freelance(IT Support)
Freelance
10.2019 - 10.2021
High School Diploma -
Coronado High School
Information Technology
Pikes Peak Community College
Computer Science - PHP/SQL/HTML/CSS/PYTHON
Palomar College
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