Christopher Gonzalez
Frisco,USA
Summary
Motivated IT professional with a solid foundation in network engineering and enterprise IT support. Hands-on experience in Cisco Packet Tracer, troubleshooting VPN connectivity, and implementing security measures. Currently pursuing CCNA certification, with a strong grasp of network protocols and security principles.
Overview
1
1
Certification
1
1
year of professional experience
Work History
IT Support Specialist
Valor
Virginia
05.2023 - 12.2023
- Provided enterprise IT support, troubleshooting complex connectivity issues with Virtual Private Networks (VPNs) to maintain remote secure connections.
- Managed user accounts, access groups, and permissions within Active Directory to enforce security policies.
- Diagnosed and resolved hardware issues for workstations, docking stations, and network printers to ensure high operational availability.
- Utilized Wireshark to monitor network traffic, analyze data flows, and troubleshoot packet-level issues.
Network Operations & Configuration Labs
Cisco Packet Tracer
- Architected and configured simulated enterprise network environments using Cisco IOS in Cisco Packet Tracer, configuring hostnames, IPv4 addresses, subnet masks, and interface descriptions.
- Established local and wide area network connectivity by configuring static IP routes and dynamic routing protocols.
- Secured network devices by implementing local authentication, utilizing MD5 and Type 7 password encryption.
- Troubleshot routing and switching issues by analyzing ARP tables, verifying interface statuses using show ip int brief, and testing end-to-end connectivity via ICMP/Ping.
- Configured Layer 2 switching environments, specifically managing switchport trunk modes and analyzing switch flooding behaviors for unknown unicast traffic.
- Academic / Independent Study
Education
Bachelor of Science - Information Technology
University of North Texas
Denton, TX05-2028
Skills
- Active Directory
- VPN Clients
- Network Security
- Network Monitoring & Troubleshooting
- Wireshark
- VPN Troubleshooting
- Hardware Support
- IT Support & Systems Administration
- Device Configuration (Cisco IOS)
- Cisco Packet Tracer
- Networking Concepts
- OSI Model
- TCP/IP Suite
- IPv4 Addressing & Subnetting
- ARP
- MAC Addressing
- Ethernet (UTP & Fiber) Headers/Trailers
- Static and Dynamic Routing
- Switchport Trunking
- Interface Configuration
- Configuration Management
- Connectivity Testing
- Interface Verification
- Software & Tools
Certification
- CompTIA Security+, Active
- Cisco Certified Network Associate (CCNA), In Progress, 10/26
Timeline
IT Support Specialist
Valor
05.2023 - 12.2023
Network Operations & Configuration Labs
Cisco Packet Tracer
Bachelor of Science - Information Technology
University of North Texas