RAJYA SHRESTHA
McKinney,TX
Summary
Detail-oriented IT Support Specialist with over 3 years of experience in maintaining hardware and computer systems. Skilled in installing and configuring technology, including hardware and operating systems, while generating reports on software and hardware status. Certified CompTIA Network+ with strong expertise in Windows Operating Systems.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Support Specialist
Orion IT
07.2023 - Current
- Troubleshoot internet and network connectivity issue.
- Managing Active Directory, Group Policy, resetting passwords and granting appropriate permissions.
- Facilitated PC imaging process to ensure timely deployment of workstations. and replace faulty hardwares.
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Fixing email issues in Microsoft Outlook
- Troubleshooting Printer problem.
- Resolving Network connectivity issues.
- Document support request and resolution in the ticketing system
IT Help Desk
Delta IT
02.2022 - 05.2023
- Configure Laptop and desktops.
- Create user account and reset password in Active Directory.
- Troubleshooting Network, Printing Issues and slow computers.
- Create and track support tickets.
- Unlock user accounts.
Education
Associate Degree -
Tribhuvan University
Skills
- Active Directory
- Exchange and Active Directory
- Ticketing System (Freshdesk)
- Microsoft 365
- PC Imaging
- Printer management
- Internet and email troubleshooting
- Networking
- Basic Knowledge of TCP/IP, DNS, DHCP
- Cisco Phone Setup
- Router Configuration
Certification
CompTIA Network+ Certified
Timeline
IT Support Specialist
Orion IT
07.2023 - Current
IT Help Desk
Delta IT
02.2022 - 05.2023
Associate Degree -
Tribhuvan University