Summary
Overview
Work History
Education
Skills
Certification
Awards
Affiliations
Timeline
Generic

Justin Villanueva

Hayward,US

Summary

Experienced IT professional with a strong background in technical hardware and networking, specializing in complex fiber optic circuits and next-generation networking hardware. Proven track record at Google Inc, Equinix, Switch & Data, and the United States Marine Corps. Skilled in troubleshooting, system administration, and implementing innovative technologies. Versatile in project management, problem-solving, and collaboration. Committed to ensuring cybersecurity compliance and project success.

Overview

30
30
years of professional experience
1
1
Certification

Work History

IT Engineer / Product Integration

AMBER KINETICS
10.2018 - 03.2025
  • Developed custom scripts and automation tools for more efficient monitoring and maintenance tasks.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Enhanced cybersecurity with the implementation of robust security protocols and risk management practices.
  • Evaluated emerging technologies for alignment with organizational goals, recommending strategic investments as appropriate.
  • Provided technical support in both on-site and telephone consultations.
  • Identified and corrected system faults to minimize operational system downtime.
  • Maintained service schedule for software and hardware.
  • Designed system enhancements for assets within [Type] industry operations.
  • Wrote instruction manuals and technical guidance for preventive maintenance of [Product or Service].
  • Performed scheduled service work, installations, testing and repairs.
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
  • Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
  • Improved system efficiency by optimizing network infrastructure and implementing new technologies.
  • Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices.
  • Contributed to the establishment of IT policies and best practices aimed at ensuring consistent service quality across all departments.
  • Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
  • Designed and deployed effective IT solutions for increased productivity and streamlined operations.
  • Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
  • Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
  • Coordinated with stakeholders to ensure seamless integration of new systems into existing workflows while minimizing disruption to daily operations.
  • Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.
  • Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
  • Produced reports on success rates and remedial requirements.
  • Oversaw quality assurance management and offered suggested recommendations.
  • Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Managed and monitored installed systems for highest level of availability.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Monitored ongoing technical compliance with applicable laws and regulations.
  • Authored technical guidance explainers and documentation on systems for internal use.
  • Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.

Hardware Testing Engineer II

Google Inc.
10.2011 - 09.2016
  • Worked in lab environment specifically the build out of complex testbeds
  • Install, test, and repair prototype and legacy computer and networking hardware such as platforms servers and networking equipment. Managed multiple projects which included working with other Engineers in reproducing failures, debugging, and failure analysis investigation to maximize stability and productivity, help design and build complex system-level testbeds.
  • Build and maintain lab infrastructure (including network switches, terminal servers, and on call monitoring). Engineer solutions to complex problems across multiple systems, setup and maintain lab power and space, tools, and materials.
  • Train and mentor junior peers and contract employees.
  • Good Understanding of Linux operation and networking concepts. including performance characteristics of key hardware components, tools, knowledge of major hardware bugs, hardware components, firmware versions.

IBX Network Technician

Equinix Inc.
05.2006 - 05.2008
  • Installation, termination, testing and labeling of all cross connects (cat5, coax, fiber) in the IBX.
  • Moving and installation of cabinets and relay racks. Troubleshooting circuits with use of BERT equipment.

Network Operations Technician

Switch and Data
01.2006 - 05.2006
  • Perform remote hand services for customers. Hardware installation including: shelves, power strips, rails, cable management, and customer equipment. Report current status via the ticketing system, shift reports, and email.
  • On call via pager during unscheduled days or shift times for emergency scheduling requirements.
  • Manage multiple concurrent interdisciplinary projects and ability to work in a team.
  • Provide training for in-house technical staff and develop standard operating procedures for network operation. Maintain accurate records and document all problems.
  • Exhibit quality workmanship on all work and maintain collocation space cleanliness.

Cable Tech

TEK systems
12.2001 - 12.2005
  • Install Cat 3, Cat5, Cat 5e, Cat 6 for various TEKsystems clients. Punch down and terminated to patch panels and jacks. Performed wire wrapping and dressing. Test for continuity. Installed racks and bays. These were various assignments ranging from large structured projects to small office locations. Fiber install and termination for new Lowe's site.

Communications Services Technician

Lucent Technologies
05.2000 - 08.2001
  • Was part of a highly skilled team responsible to servicing telephone, cellular and internet companies alike. Work included assembling, mounting and removing framework associated with switching systems; power systems also included such skills as cabling, basic wiring, splicing, and basic circuit testing.

Communication Equipment Installer

Telpro Technologies
10.1999 - 12.1999
  • Perform work operations on framework equipment and apparatus associated with Switching Systems. Power, Radio. Mark and drill floors. Run and secure cable and wire including copper and coaxial cable. Place pull ropes: pull cable and wire on cable racks, in conduits. Prepare cable tags and tag cables. During removal operations perform cable-mining operation. Assist in setting up and repairing cabling or cable removal work locations requiring use of cable pullers. Butt and strip copper cable: fan, form, terminate, splice, dress wires at all locations. Prepare and connect coaxial cable. Cable wiring using straight color code.

Field Radio Operator

United States Marine Corps
09.1995 - 10.1999
  • Field radio operators and the related-skill designator military occupational specialty's identify personnel who employ radio to send and receive messages. Typical duties include the set up and tuning of radio equipment including antennas and power sources; establishing contact with distant stations; processing and logging of messages; making changes to frequencies or cryptographic codes; and maintaining equipment at the first echelon. Marines with these unique skills send and receive messages in Morse Code or operate and maintain low-density communication terminals using high frequency microwave and satellite modes of operation. Install interface units, backboards, and assemblies: connector blocks, jacks, antennas, satellite dishes, electronic hardware, bonding and grounding hardware including grounding rods.

Education

Light Tech Fiber Optic Training -

Light Tech

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Lucent Technologies
Altamonte Springs, Florida

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Lucent Technologies
Hayward, California

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Lucent Technologies
Hayward, California

High School Diploma - undefined

Brenkwitz High School
Hayward, CA

Some College Credit, No Degree - Computer Science

Las Positas College
Livermore, CA

Skills

  • Network management
  • IT troubleshooting expertise
  • Technology infrastructure support
  • IT infrastructure planning
  • Technical documentation
  • Systematic hardware troubleshooting
  • System maintenance and upgrades
  • System configuration
  • Issue identification and resolution
  • Operating system management
  • IT infrastructure management skills
  • Incident response management
  • Virtual and cloud technologies
  • Communication and team collaboration
  • System testing
  • Cloud services

Certification

  • 3M - Certified Fiber Optics Technician.
  • LightTech - Certificate of Completion.
  • ETA (Electronics Technicians Association) - certified as an ETA Certified Fiber Optics Installer.
  • Alcoa Fujikura - Fusion Splicing

Awards

Spot Bonus Award for contributions towards a project which enables Optical Circuit Switching in Google Datacenters 12/14 Google Inc., Peer Bonus Award for setup and reconfigure of Optical Circuit Switches before deadline 10/13 Google Inc., Peer Bonus Award for setup and reconfigure of Optical Circuit Switches before deadline 01/13 Google Inc., Peer Bonus Award for setup and reconfigure of Optical Circuit Switches before deadline 04/13 Google Inc., Peer Bonus Award for cabling and network topology changes of test bed before deadline 02/13 Google Inc., Peer Bonus Award for setup and reconfigure of Optical Circuit Switches before deadline 01/13 Google Inc., Peer Bonus Award for racking, cabling and configuring Optical Circuit Switches required for testing 12/12 Google Inc., Peer Bonus Award for quickly performing last minute reconfiguration of test bed required for testing 09/12 Google Inc., Peer Bonus Award for completing fiber optic cabling project ahead of schedule 03/12 Google Inc., Peer Bonus Award for recabling and debugging of fiber optic link complex test fabric. 03/12 Google Inc., Spot Bonus Award for contributions in building the first next gen test fabric. 01/12 Google Inc., National Defence Service Medal 95-99 U.S.M.C., Letter of Appreciation X2 95-99 U.S.M.C, Armed Forces Expeditionary Medal X2 95-99 U.S.M.C., Sea Service Deployment Ribbon X2 95-99 U.S.M.C., Navy Unit Commendation 95-99 U.S.M.C, Meritorious Unit Commendation 95-99 U.S.M.C

Affiliations

  • XX/2014 - XX/2018 Electronics Technicians Association, International Member/Certified Fiber Optics Installer
  • 10/2001 - 10/2005 Electronics Technicians Association, International Member/Certified Fiber Optics Installer
  • 4/2000 - 3/2003 Communications Workers Of America Member/Telecom Technician

Timeline

IT Engineer / Product Integration

AMBER KINETICS
10.2018 - 03.2025

Hardware Testing Engineer II

Google Inc.
10.2011 - 09.2016

IBX Network Technician

Equinix Inc.
05.2006 - 05.2008

Network Operations Technician

Switch and Data
01.2006 - 05.2006

Cable Tech

TEK systems
12.2001 - 12.2005

Communications Services Technician

Lucent Technologies
05.2000 - 08.2001

Communication Equipment Installer

Telpro Technologies
10.1999 - 12.1999

Field Radio Operator

United States Marine Corps
09.1995 - 10.1999

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Lucent Technologies

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Lucent Technologies

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Lucent Technologies

High School Diploma - undefined

Brenkwitz High School

Light Tech Fiber Optic Training -

Light Tech

Some College Credit, No Degree - Computer Science

Las Positas College

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Justin Villanueva