Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Affiliations
Timeline
Generic

JUSTIN WALSH

Cincinnati

Summary

Results-driven Supply Chain Operations Specialist with over 12 years of progressive experience in cargo risk management and supply chain operations leadership. Skilled in recognizing and capitalizing on growth opportunities while streamlining processes to optimize efficiency and increase market share. Dedicated to promoting teamwork and achieving collective goals through effective improvement strategies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cargo Risk Specialist (Team Lead)

Total Quality Logistics
Cincinnati
07.2022 - Current
  • Proactively analyze internal and external risk factors impacting cargo security and claims exposure, using insights to strengthen loss prevention, and drive strategic customer growth. Lead the development and implementation of continuous improvement plans, standard operating procedures, and internal policies that elevate performance, advance company objectives, and reinforce long-term customer relationships.
  • Engaged in cross-departmental collaboration with multiple departments to facilitate C-suite communication, effectively promoting cargo safety and security initiatives, elevating customer experience and capturing greater market share.
  • Executed effective implementation and supervise ongoing efficacy of 630+ standard operating procedures and 140+ high-risk cargo policies.
  • Performing continuous assessments and audits of policy implementations to uncover inefficiencies and enhance process efficiencies while establishing best practices framework for risk management and logistics operations.

Sales Support Supervisor

Total Quality Logistics
Cincinnati
08.2021 - 07.2022
  • Oversaw and coordinated teams of 40+ individuals to achieve and exceed KPI load coverage objectives, ensuring outstanding account management services.
  • Established leadership development initiative within sales support group to strategically identify and cultivate future leaders, resulting in enhanced leadership pipeline and evaluation of leadership capabilities.
  • Administered performance assessments and initiated corrective actions promoting employee accountability for company metrics and compliance with policies.

Customer Account Specialist

Total Quality Logistics
Cincinnati
01.2019 - 08.2021
  • Effective management of a $1.6M/year brokerage account, emphasizing account growth, new business acquisition, personnel development, and enhancing process efficiency.
  • Maximized brokerage revenue YOY from $1.1M (18’) to $1.6M (19’) through effective account penetration and acquisition of new business opportunities.
  • Initiated training procedures and best practice guidelines, optimizing account performance with account personnel and elevating overall account efficiency.
  • Executed quarterly RFPs and regular RFQs, securing additional business through market forecasting, scalability analysis, and customer needs evaluation.

Logistics Coordinator Captain

Total Quality Logistics
Cincinnati
05.2013 - 01.2019
  • Excelled in load coverage and account management, attaining Load Coverage Elite status and elevated to Logistics Coordinator Captain, a leadership position responsible for mentoring and guiding new hire logistics coordinators.
  • Managed a large group of asset-based carriers, contracting trucks, and fulfilling customer-tendered freight needs.
  • Continuously advised and coached new and underperforming individuals on best practices for accomplishing weekly and quarterly KPI metrics.
  • Consistently surpassed KPI metrics and performance goals while driving account coverage growth YOY.

Education

Bachelor of Science -

University of Cincinnati
Cincinnati, OH

Skills

  • Cargo risk management
  • Supply chain optimization
  • Process improvement
  • Market expansion
  • Operational efficiency
  • Client relationship management
  • Policy development
  • Problem resolution
  • Data analysis and reporting
  • Project coordination
  • Needs analysis and forecasting
  • Training and mentorship

Certification

Six Sigma - Black Belt

Websites

Accomplishments

Top Performer Award - Load Coverage Elite 16'

Affiliations

Volunteer, Council Elder (nonprofit organization) - Cincinnati, OH 2024-Present

Timeline

Cargo Risk Specialist (Team Lead)

Total Quality Logistics
07.2022 - Current

Sales Support Supervisor

Total Quality Logistics
08.2021 - 07.2022

Customer Account Specialist

Total Quality Logistics
01.2019 - 08.2021

Logistics Coordinator Captain

Total Quality Logistics
05.2013 - 01.2019

Bachelor of Science -

University of Cincinnati

Similar Profiles

  • Yvette Z. SullivanYvette Z. Sullivan

    Logistics Program Manager, Drayage & Cargo/Property Risk Management at Floor&DecorLogistics Program Manager, Drayage & Cargo/Property Risk Management at Floor&Decor

  • Diana BalcarcelDiana Balcarcel

    Cargo Agent /Customer Service Representative Team Lead at Delta AirlinesCargo Agent /Customer Service Representative Team Lead at Delta Airlines

  • Peter NghePeter Nghe

    <ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited

  • Tracy CarrTracy Carr

    Cargo Specialist at Self EmployedCargo Specialist at Self Employed

CREATE PROFILE
JUSTIN WALSH