Justin Weiss
Las Vegas
Summary
Proven track record in developing customer engagement strategies, enhancing brand loyalty and retention. Skilled in market analysis and vendor management, driving new business opportunities and optimizing pricing strategies.
Overview
15
15
years of professional experience
Work History
Customer Development Manager
Hyde T-Mobile Arena/sbe Corporate
Las Vegas
03.2016 - Current
- Developed customer engagement strategies that improved brand loyalty and retention.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Analyzed market trends to identify new opportunities for customer growth initiatives.
- Coordinated promotional events to increase brand visibility and attract new customers.
- Oversaw Ticketing management processes to optimize product availability for customers.
- Developed promotional strategies to increase ticket sales and customer engagement.
- Trained and supervised sales staff to enhance customer service skills.
- Analyzed market trends to optimize pricing and sales strategies.
- Managed relationships with sponsors through regular communication and engagement activities.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Analyzed revenue trends to identify opportunities for growth and improvement.
- Developed pricing strategies to maximize profitability across various products.
- Monitored competitor pricing and market conditions to inform strategic decisions.
- Cultivated strong client relationships to strengthen customer loyalty.
VIP Services Supervisor
Tao Group
Las Vegas
01.2011 - 02.2016
- Managed VIP guest experiences at high-profile events and venues.
- Coordinated personalized services for exclusive clients and celebrity guests, enhancing overall guest satisfaction.
- Led a team to ensure seamless service delivery and guest satisfaction.
- Oversaw reservation systems and guest lists for special events and gatherings.
- Trained staff on luxury service standards and hospitality best practices.
- Collaborated with security teams to ensure a safe environment for guests.
- Resolved escalated customer complaints promptly, improving client retention and loyalty.
- Collaborated closely with marketing team to develop strategies that enhance visibility of the company's VIP services portfolio.
- Maintained strong relationships with vendors to ensure seamless delivery of VIP services.
Education
High School Diploma -
Metropolitan State University of Denver
Denver, CO03-2006
Skills
- Customer relationship management
- Business development
- Market analysis
- Revenue strategies
- Pricing strategy
- Evaluate leads
- Vendor management
- Contract management
- Promotional sales events
- Sales training
- Event coordination
- Operations management
- Staff training
- New hire onboarding
- Team collaboration
- Team building
- Industry expertise
- Customer engagement
- Recruiting and onboarding
Timeline
Customer Development Manager
Hyde T-Mobile Arena/sbe Corporate
03.2016 - Current
VIP Services Supervisor
Tao Group
01.2011 - 02.2016
High School Diploma -
Metropolitan State University of Denver