Justin Wheat
Grain Valley,MO
Summary
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Experienced with delivering exceptional customer service to enhance guest satisfaction. Utilizes effective communication and problem-solving skills to address and resolve guest concerns. Track record of fostering welcoming and efficient service environment.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
03.2022 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Lead Cook
Sonic
06.2020 - 08.2021
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
Education
Associate of Science - Veterinary Science
Metropolitan Community College of Kansas City
Kansas City, MO05-2027
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Issue resolution
- Verbal and written communication
Timeline
Guest Advocate
Target
03.2022 - Current
Lead Cook
Sonic
06.2020 - 08.2021
Associate of Science - Veterinary Science
Metropolitan Community College of Kansas City
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