Justin White
Macon,GA
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Manager
AllState
Atlanta, Georgia
08.2021 - Current
- Led sales team in developing effective sales strategies and campaigns.
- Managed relationships with key clients to ensure satisfaction and loyalty.
- Trained and mentored junior sales staff on best practices and product knowledge.
- Implemented CRM systems to streamline sales processes and improve customer interaction.
- Managed daily operations of sales department, including supervision of staff members.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Assistant Manager
America's Car-Mart
Covington, GA
02.2015 - 08.2021
- Greets incoming customers and provides immediate assistance.
- Informs customers about sales and promotions in a friendly and engaging manner.
- Fields an average of 45 customer service calls per day.
- Manages wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Trains new employees on company customer service policies and service level standards.
Relief Assistant
Quicktrip
Hazelbrand, GA
05.2014 - 10.2015
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Took initiative to find extra tasks when scheduled duties were completed.
1st Assistant Manager
McDonald's Corporation
Covington, GA
04.2009 - 02.2015
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Stocked and restocked inventory when shipments were received.
- Completed weekly schedules according to payroll policies.
- Addressed customer inquiries and resolved complaints.
- Exercised sound judgment in issuing refunds and making exceptions to customer policies to maintain high levels of customer satisfaction.
Education
Associate of Arts - Business Administration
Georgia Perimeter College
2014
Skills
- Superior communication skills
- Effective team player
- Staff training and development
- Resolution-oriented
- Established track record of exceptional sales results
- Compelling leadership skills
- Exceptional multi-tasker
- Attention to detail
Accomplishments
- Won “Sales Associate of the Month for the Region” Award in November, 2016 at Car-Mart.
- Promoted to First Assistant Manager after only 3 years at McDonald's.
- Met monthly sales goals for 24 months straight at Car-Mart.
Timeline
Sales Manager
AllState
08.2021 - Current
Assistant Manager
America's Car-Mart
02.2015 - 08.2021
Relief Assistant
Quicktrip
05.2014 - 10.2015
1st Assistant Manager
McDonald's Corporation
04.2009 - 02.2015
Associate of Arts - Business Administration
Georgia Perimeter College
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