Justin Wiley
New Braunfels
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Deli Lead
H-E-B
04.2025 - Current
- Responsible for placing orders for all products and wrap in deli department to meet customer needs and drive business.
- Lead team of partners to ensure products are made with A+ standards in order to satisfy customers.
- Flexible in shifting personnel to meet business needs in the case of call-ins or exceptional business needs.
- Ensuring food safety standards are met to protect customers and business.
- Conducted inventory of all product in department to collect accurate data on all products in the department.
Cheese Shop Lead
H-E-B
02.2024 - 04.2025
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Drove business through personal customer interactions and suggestive selling
- Planned for holiday business, pushing specialized charcuterie boards to drive business and meet customer needs.
- Fostered an inclusive atmosphere among employees by promoting team-building activities, resulting in increased camaraderie and employee satisfaction.
Cheese Shop Specialist
H-E-B
12.2022 - 02.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Managed fresh production planner to plan how much product to produce each day.
DIRECT SALES REPRESENTATIVE
Spectrum
10.2021 - 12.2022
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Highlighted new products and company promotions during sales pitches.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Monitored competitor trends and market shifts to maintain company relevance.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Followed up with customers after sales to gain feedback.
- Responded promptly to customer queries to increase overall satisfaction.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
DELI ASSOCIATE
H-E-B
12.2020 - 10.2021
- Cut meats and cheeses to customer's specifications.
- Worked independently doing preparation keeping ready-to-eat coolers stocked.
- Communicated with customers regarding orders, comments and complaints.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with mentoring new employees during and after training.
- Remained open to feedback from supervisor and peers to build and improve skills set.
CUSTOMER SERVICE REPRESENTATIVE
Chick-fil-A
06.2018 - 12.2020
- Worked in fast paced environment delivering excellent drive-thru experiences.
Education
BACHELOR OF SCIENCE (B.S.) - BIOLOGY
Texas State University
San Marcos, TX08.2022
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Critical Thinking
- Problem-solving
- Teamwork and collaboration
- Customer service
- Attention to detail
Languages
Spanish
Limited Working
Timeline
Deli Lead
H-E-B
04.2025 - Current
Cheese Shop Lead
H-E-B
02.2024 - 04.2025
Cheese Shop Specialist
H-E-B
12.2022 - 02.2024
DIRECT SALES REPRESENTATIVE
Spectrum
10.2021 - 12.2022
DELI ASSOCIATE
H-E-B
12.2020 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Chick-fil-A
06.2018 - 12.2020
BACHELOR OF SCIENCE (B.S.) - BIOLOGY
Texas State University
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