Justin Williams
Tipp City
Summary
An effective and spirited individual seeking new challenging opportunities in a dynamic organization where my skills and experience can contribute to the growth and success of the company. Proactive, resourceful, flexible, highly organized, and
thinks outside the box. Ability to positively lead, motivate and develop team-building strategies.
Overview
6
6
years of professional experience
Work History
Financial Coach
Wright-Patt Credit Union
01.2024 - Current
- Established trust with members by providing exceptional customer service.
- Developed personal rapport with each member to maintain member loyalty and establish long-term relationships.
- Educated members on saving and budgeting while learning more about their future plans and producing great referral success through those conversations.
- Provided internal support to other partners to help build a team bond and trust so they know they can come to me with any problems they may have.
Member Experience Representative
Wright-Patt Credit Union
04.2023 - 01.2024
- Processed member transactions promptly and efficiently, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Global Commercial Operations Coordinator
NDC Technologies
10.2021 - 09.2022
- Successfully managed a team of sales representatives with global accounts
- Provided quotes and lead times, and conducted background approval work for large discounts or low margins
- Worked closely with Production, Procurement, and Accounting to verify lead times, production, and account standing
- Ensured order entry and validation with multiple teams to conform to company standards and proper unit operation.
Customer Service Representative
ShapeNet Software Company
12.2018 - 09.2019
- Effectively handled a high volume of inbound calls and service tickets.
- Worked with a small team to ensure smooth new client on-boarding and training scheduling.
- Developed a comprehensive training video catalog to provide customers with flexible training options.
Education
Sinclair Community College
01-2014
Tecumseh High School
01-2012
Skills
- Customer relationship management
- Account management
- Team oriented
- Problem-solving
- Critical thinking
- Conflict resolution
- Effective communication
- Time management
Timeline
Financial Coach
Wright-Patt Credit Union
01.2024 - Current
Member Experience Representative
Wright-Patt Credit Union
04.2023 - 01.2024
Global Commercial Operations Coordinator
NDC Technologies
10.2021 - 09.2022
Customer Service Representative
ShapeNet Software Company
12.2018 - 09.2019
Sinclair Community College
Tecumseh High School
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