Justin Wise
Port Charlotte,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
TJX Companies
10.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Experience Manager
Michaels Arts And Crafts
08.2014 - 11.2016
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Associate of Arts - General Studies
Palm Beach State College
Lake Worth, FL06.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Store Opening and Closing
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Employee Training
Jiu Jitsu
A sport that teaches you humility, respect and honor. Jiu Jistu has taught me how to remain calm in intense pressure situations and how to then articulate my expression of Jiu Jitsu to the children that I coach.
Timeline
Store Manager
TJX Companies
10.2016 - Current
Customer Experience Manager
Michaels Arts And Crafts
08.2014 - 11.2016
Associate of Arts - General Studies
Palm Beach State College