Justin Wong
Queens
Summary
Experienced community program coordinator with a strong track record in resource allocation and patient care. Proven ability to enhance program efficiency through empathetic and strategic approaches. Skilled in both collaborative and independent work environments.
Overview
8
8
years of professional experience
Work History
Youth Services Specialist
Grant Associates
12.2025 - Current
- Conducted personalized career counseling sessions for students, ensuring tailored guidance.
- Maintained updated calendar of job fairs and employment opportunities across New York City.
- Managed accurate case notes and utilized 15 community services to assist clients effectively.
- Utilized Salesforce CRM software to oversee a caseload of 170 clients efficiently.
- Successfully matched 25 youth-aged clients with suitable workplaces.
Front desk associate/ Instructor
The Baseball Center
10.2024 - 12.2025
- Ensured cleanliness and organization of front desk area to enhance guest experience.
- Managed administrative tasks including data entry, filing paperwork, and photocopying documents.
- Processed payments and issued accurate receipts, bills, and change to customers.
- Resolved customer complaints efficiently while upholding high service quality standards.
- Welcomed large volumes of guests, fostering improved customer satisfaction.
- Developed kids and adults in one-off sessions 4-5 times per week.
Head 9u Coach
New York Blue Birds
09.2024 - 10.2024
- Managed team of 11 youth athletes during tournaments and league competitions.
- Coordinated practices to enhance teamwork and communication skills among players.
- Evaluated player progress, delivering personalized feedback for skill improvement.
- Conducted strategy sessions to prepare players for competitive challenges.
Assistant Coach
New York Blue Birds
04.2024 - 06.2024
- Coached 10-13 kids in tournament play.
- Provided support for young ballplayers through mentorship and training.
- Assisted head coach in developing training programs for athletes.
- Led drills to improve players' skills and teamwork during practice sessions.
- Monitored player performance and provided constructive feedback after games.
- Guided team to a USABL summer tournament championship.
- Guided team to Sweet 16 berth in Cooperstown Dreams Park tournament.
Baseball Coach
Peter Stuyvesant Little League
03.2024 - 05.2024
- Assisted with outdoor practice set-up for effective training sessions.
- Coached 15 to 30 student athletes on fundamentals of fielding and hitting.
- Developed comprehensive practice plans for upcoming season to enhance team performance.
Private Instructor
Five Star baseball Academy
06.2023 - 05.2024
- Developed personalized training programs for players across various skill levels.
- Demonstrated advanced baseball techniques to enhance player performance.
- Conducted one-on-one sessions to customize strategies based on individual goals.
- Evaluated player progress through regular assessments and feedback sessions.
- Successfully guided two student athletes to secure spots on high school baseball teams.
Student teacher
St. John’s Preparatory School
09.2023 - 12.2023
- Designed engaging lesson plans for diverse learning needs across two class periods.
- Conducted weekly history lessons for 20-25 advanced placement students.
- Facilitated classroom discussions to enhance student participation and engagement.
- Collaborated with teachers to align curriculum standards and objectives.
- Provided classroom management support using positive reinforcement strategies.
- Attended weekly seminars and professional development events at St. John’s University and St. John’s Prep.
- Supported cooperating teacher in various instructional tasks and classroom operations.
Floor Trainer
Flushing YMCA
06.2022 - 07.2023
- Conducted tours for prospective members to showcase facilities and benefits.
- Organized basketball clinics and sports camps to enhance athletic skills.
- Maintained cleanliness of gym by ensuring proper storage of weights by members.
AAU basketball coach
NYC Basketball
11.2021 - 03.2022
- Assisted head coaches in training groups of 15 to 20 children.
- Conducted Sunday league workouts for 20 to 30 children aged 9 to 16.
- Supported tryouts for large groups, managing at least 40 children simultaneously.
Summer youth coach
DREAM
07.2021 - 08.2021
- Led a group of 18-20 children in daily activities including social-emotional learning, academic support, and field trips.
- Organized and coached modified sports activities for children, with a focus on baseball development.
Afterschool youth worker
DREAM
03.2021 - 06.2021
- Provided afterschool support for a group of 20 children including academic enrichment and assistance.
- Coordinated lesson plans and activities for children up to the age of 6 years old.
DYCD specialist
Variety Boys and Girls Club of Queens
08.2020 - 12.2020
- Provided support to afterschool youth workers with daily activities including sports, academic enrichment and support, and program preparation.
- Communicated with over 200 parents via phone and email regarding their children’s participation in afterschool programming.
- Maintained and updated the Club’s DYCD client management system, including updates to information regarding attendance and participation in programming.
Athletics Events Staff
St. John’s University, Athletics Department
10.2019 - 02.2020
- Distributed and scanned tickets for athletic events.
- Assisted students and fans with navigating the event venue.
- Provided event and venue information to students and fans during games.
- Provided support for event venue staging (including set-up and striking).
Summer Intern
New York Mets
06.2019 - 08.2019
- Updated vendor records and recorded supplier purchase orders in team’s online financial management system to ensure accurate procurement data.
- Supported Community Outreach Team with special event setup and ticket promotions to enhance community engagement.
- Coordinated on-field youth clinic and game day operations for Marketing Department to promote team visibility and youth involvement.
Inside Sales Representative
Brooklyn Cyclones
03.2019 - 06.2019
- Called an average of 45 people per day regarding special events and ticket promotions.
- Initiated conversations with Cyclones fans about their in-game experiences.
Diversity Peer Educator
St. John’s University
10.2018 - 05.2019
- Completed hands-on leadership training conferences focused on leadership development, personal growth, and cultural aptitude.
- Facilitated group discussions with students on social justice, diversity, and inclusion, promoting awareness and understanding.
Skills
- Career counseling
- Case management
- Salesforce CRM
- Youth development
- Customer service
- Conflict resolution
- Effective communication
- Team leadership
Timeline
Youth Services Specialist
Grant Associates
12.2025 - Current
Front desk associate/ Instructor
The Baseball Center
10.2024 - 12.2025
Head 9u Coach
New York Blue Birds
09.2024 - 10.2024
Assistant Coach
New York Blue Birds
04.2024 - 06.2024
Baseball Coach
Peter Stuyvesant Little League
03.2024 - 05.2024
Student teacher
St. John’s Preparatory School
09.2023 - 12.2023
Private Instructor
Five Star baseball Academy
06.2023 - 05.2024
Floor Trainer
Flushing YMCA
06.2022 - 07.2023
AAU basketball coach
NYC Basketball
11.2021 - 03.2022
Summer youth coach
DREAM
07.2021 - 08.2021
Afterschool youth worker
DREAM
03.2021 - 06.2021
DYCD specialist
Variety Boys and Girls Club of Queens
08.2020 - 12.2020
Athletics Events Staff
St. John’s University, Athletics Department
10.2019 - 02.2020
Summer Intern
New York Mets
06.2019 - 08.2019
Inside Sales Representative
Brooklyn Cyclones
03.2019 - 06.2019
Diversity Peer Educator
St. John’s University
10.2018 - 05.2019