La Trisha Nixon
Granada Hills,CA
Summary
Detail-oriented and compassionate Administrative Assistant and Case Manager with extensive experience supporting youth, healthcare clients, and underserved populations. Currently managing a high-volume caseload (75-150) of youth participants at Goodwill Youth Center, delivering career services, conducting assessments, and ensuring compliance across systems. Known for strong customer service, documentation accuracy, and ability to build trust with diverse individuals. Background includes healthcare coordination, addiction recovery support, property leasing, and small business ownership as a licensed cosmetologist. Tech-savvy, adaptable, and passionate about client success and long-term outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Youth Services
Goodwill Youth Center
01.2025 - Current
- Manage a caseload of 75-150 youth participants, coordinating intake assessments, employment service referrals, and career readiness support.
- Enter and maintain data in multiple platforms, including CalJOBS and WP/APP, while ensuring documentation is accurate and current.
- Conduct CASAS proficiency assessments and distribute certificates of completion (e.g., TOYWOW).
- Upload program documents, create application packets, and assist with online application completion.
- Provide front-line CRC support, helping youth navigate employment and training resources.
- Communicate regularly with youth, staff, and community partners to monitor progress and gather required follow-ups.
- Generate weekly and monthly reports to track participation, engagement, and case resolution.
- Processed correspondence, documents, and reports to support clerical staff.
Residential Technician
Atlas Recovery Center
10.2023 - 03.2024
- Supported individuals in recovery from addiction through therapeutic supervision, crisis intervention, and client check-ins.
- Assisted in conducting group counseling and documenting behavior changes and progress.
- Partnered with psychologists, social workers, and medical staff to ensure wraparound services.
- Supported the needs of residents
Care Coordinator / Authorizations Clerk
Regal Medical Group
11.2021 - 09.2022
- Managed medical authorization processes, submitted insurance claims, and communicated with providers.
- Responded to escalated calls, scheduled appointments, and maintained HIPAA-compliant medical records.
- Used EMR systems and internal databases to track patient needs and improve satisfaction.
- Collaborated with external healthcare providers for referral programs or specialized patient services.
- Analyzed data to identify trends in patient care and operational efficiency for continuous improvement.
- Facilitated communication between different departments to ensure seamless patient care.
- Liaised with insurance companies for claims processing and resolved disputes related to billing issues.
Education
Associate of Science - Medical Laboratory Technology
College of the Canyons
Valencia, CA01.2026
Completed Coursework - General Studies
Los Angeles Mission College
Sylmar, CA08.2023
Medical Billing & Coding Certificate - undefined
Kaplan College
Panorama City, CA01.2014
Skills
- Case Management
- CalJOBS
- WP/APP Systems
- Crisis Support
- HIPAA Compliance
- Career Counseling
- Administrative Support
- Therapeutic Supervision
- Technical proficiency
- Document and file management
- PC proficient
- Youth Intake & Employment Services
- CASAS
- Data Entry
- Customer Service
- Medical Terminology
- Application Support
- Document Uploads
- Client Communication
- Customer service
- Advanced MS office suite
- Microsoft office
- Excel spreadsheets
- Office administration
- Computer skills
- Data entry
- Appointment scheduling
Certification
- Licensed Cosmetologist - State of California
- Phlebotomy Technician Certification
LANGUAGES
English
Timeline
Administrative Assistant - Youth Services
Goodwill Youth Center
01.2025 - Current
Residential Technician
Atlas Recovery Center
10.2023 - 03.2024
Care Coordinator / Authorizations Clerk
Regal Medical Group
11.2021 - 09.2022
Medical Billing & Coding Certificate - undefined
Kaplan College
Associate of Science - Medical Laboratory Technology
College of the Canyons
Completed Coursework - General Studies
Los Angeles Mission College
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