Justin Woods
West Grove,PA
Summary
Dynamic leader and skilled technician with a proven track record. Excelled in enhancing shop efficiency and customer satisfaction through effective communication and meticulous vehicle inspections. Demonstrated exceptional teamwork, leadership, and troubleshooting abilities, driving significant improvements in service quality and operational productivity.
Overview
8
8
years of professional experience
Work History
Shop Foreman
Paul Campanella's Auto and Tire Center
09.2023 - Current
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
- Used hand and power tools, equipment, and instruments accurately.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Flat Rate Technician
Scott Honda
12.2021 - 09.2023
- Preserved positive relationships between dealership service departments and manufacturers through compliance with factory guidelines on all repair procedures.
- Upheld company reputation for exceptional quality control during reassembly process, ensuring no loose parts or fasteners remained after repairs.
- Exceeded customer expectations with prompt completion of scheduled maintenance services within designated flat rate timeframes.
- Ensured accurate record-keeping by diligently documenting all repair jobs, including parts used, labor time, and final outcomes in company database system.
Shop Manager
West Grove Service Center
04.2020 - 12.2021
- Maintained clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Manager/Technician
West Chester Foreign Automotive
10.2016 - 04.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Vehicle Diagnostics
ATG Training
Newark, DE2024
Integrated Control Module Diagnostics
Eastern Auto Parts Training Course
West Chester, PA2019
Safety And Emissions License
Torchiana Training Institute
West Chester, PA2018
High School Diploma -
Avon Grove High School
West Grove, PA2017
Skills
- Vehicle inspections
- Teamwork and Collaboration
- Attention to Detail
- Work Planning and Prioritization
- Maintenance and repairs
- Troubleshooting
- Time Management
- Team Leadership
Timeline
Shop Foreman
Paul Campanella's Auto and Tire Center
09.2023 - Current
Flat Rate Technician
Scott Honda
12.2021 - 09.2023
Shop Manager
West Grove Service Center
04.2020 - 12.2021
Manager/Technician
West Chester Foreign Automotive
10.2016 - 04.2020
Vehicle Diagnostics
ATG Training
Integrated Control Module Diagnostics
Eastern Auto Parts Training Course
Safety And Emissions License
Torchiana Training Institute
High School Diploma -
Avon Grove High School
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