Kyle Yarborough
Marietta,GA
Summary
Dedicated and highly experienced Communications Training Officer with 11 years of progressive service in emergency communications. Skilled in multitasking, prioritizing calls, and providing critical information to first responders. Excellent communication skills and ability to remain calm and composed in high-pressure environments.
Proven track record of efficiently dispatching emergency services and ensuring timely and effective responses to emergency situations. A dedicated professional committed to ensuring the safety and security of the community.
Overview
11
11
years of professional experience
Work History
Communications Training Officer
Cobb County Board Of Commissioners
10.2014 - Current
- Train and mentor new 911 call-takers and dispatchers, ensuring compliance with industry standards
- Provide operational leadership during shift in maintaining service levels, response accuracy
- Answers emergency and non-emergency calls, determines the nature of the call and processing the call thru protocol correctly
- Coordinated with event organizers to ensure smooth operations during events of over 40,000 people
- Managed communication between all parties involved in events including vendors,
staff, and attendees
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA05-2014
Skills
- Emergency Call Handling
- Accurate data entry and documentation
- Coach and mentoring new hires and new CTOs
- Constructive feedback
- Active listening
- Decision-making under pressure
Timeline
Communications Training Officer
Cobb County Board Of Commissioners
10.2014 - Current
Bachelor of Science - Criminal Justice
Kennesaw State University
Teams
- C.O.R.E team
- Policy review committee