Jonnese Solomon
MIAMI,Florida
Summary
Reliable and detail-oriented professional with diverse experience in public safety, administrative support, customer service, and community-focused roles. Background includes police dispatching, front desk and records support, public service assistance, park and recreation services, school safety, and high-volume customer service environments. Recognized for strong communication skills, patience, adaptability, and the ability to remain calm and professional in fast-paced or high-pressure situations. Demonstrates a consistent commitment to accuracy, confidentiality, teamwork, and providing respectful, dependable service to the public.
Overview
10
10
years of professional experience
Work History
Police Communications Officer
Miami Shores Police Department
Miami, Florida
03.2022 - Current
- Maintained a high level of professionalism while interacting with customers at all times.
- Receive, prioritize, and process emergency and non-emergency calls from the public while providing accurate, timely, and clear information to sworn officers.
- Enter, update, and manage calls for service in the CAD system, ensuring accurate documentation, proper unit assignment, and real-time status updates.
- Monitor, transmit, and broadcast officer safety information, BOLOs, spill alerts, and other critical notifications to support safe and effective field operations.
- Utilize FCIC/NCIC systems to enter, retrieve, verify, and update information related to wanted persons, stolen vehicles, stolen property, and other law enforcement records.
- Assess incoming calls to determine urgency, level of response, and appropriate resource allocation.
- Communicate clearly and professionally with officers in the field during high-stress, time-sensitive incidents while maintaining composure and sound judgment.
- Assist walk-in visitors at the police department lobby by answering questions, providing guidance, and directing them to appropriate personnel or resources.
- Strictly adhere to departmental policies, confidentiality requirements, and state and federal regulations governing law enforcement information systems.
- Coordinated with multiple agencies such as fire departments, ambulance services, hospitals, tow companies, ensuring that appropriate resources were dispatched when necessary.
- Assisted in training new employees on proper radio communications protocols.
Front Desk Receptionist/Administrative Support
Police Benevolent Association
Doral, Florida
02.2021 - 03.2022
- Provided administrative and clerical support in a professional law-related office environment.
- Greeted clients, members, and visitors in person and by phone while delivering courteous and professional customer service.
- Maintained, organized, and safeguarded client records, ensuring accuracy, confidentiality, and compliance with organizational policies.
- Prepared, copied, and organized legal and administrative documentation for attorneys and staff prior to client meetings.
- Managed front office operations, including appointment coordination and visitor routing.
- Operated and maintained office equipment such as printers, copiers, and fax machines.
- Assisted clients with account inquiries, and verified that payment records were current and accurate.
- Handled sensitive personal and financial information with discretion and professionalism.
Public Service Aide
Miami Dade Sheriff's Office
Doral, Florida
02.2019 - 10.2020
- Participated in the Public Service Aide training academy.
- Received instruction in public safety procedures, departmental operations, and administrative support functions.
- Assisted with departmental duties under supervision during training.
- Gained foundational knowledge of law enforcement support roles, professionalism, and confidentiality standards.
School Crossing Guard
Miami Dade Sheriff's Office
Doral, Florida
02.2018 - 02.2019
- Assisted children, parents, and pedestrians with safe street crossings before and after school hours in designated school zones.
- Directed vehicular and pedestrian traffic using issued regulated stop signs to ensure the safety of students and the public.
- Conducted daily safety checks of assigned intersections and surrounding areas to identify potential hazards.
- Observed, documented, and reported suspicious activity, unsafe conditions, or traffic concerns to supervisors.
- Maintained professionalism and vigilance while working independently in high-traffic public areas.
Customer Service Representative
Miami Seaquarium
Key Biscayne, Florida
04.2016 - 01.2018
- Provided high-quality customer service in a fast-paced, high-volume environment while assisting guests in person, over the phone, and through written communication.
- Identified and assessed customer needs to provide appropriate solutions, ensuring a positive experience and high levels of customer satisfaction.
- Managed a large volume of incoming calls, walk-in inquiries, and service requests while maintaining professionalism and accuracy.
- Resolved customer concerns by actively listening, clarifying issues, determining root causes, and explaining effective solutions in a clear and courteous manner.
- Processed customer orders, calculated charges, and handled payments accurately while following established procedures and policies.
- Provided detailed explanations of services, products, pricing, and organizational policies to guests.
- Responded to customer inquiries and complaints via phone, email, mail, and social media platforms in a timely and professional manner.
- Followed communication guidelines, customer service standards, and organizational procedures consistently.
- Maintained a professional demeanor, strong communication skills, and attention to detail in all customer interactions.
Education
High School Diploma -
Betesda Christian School
Opa Locka05-2025
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- CAD system management
- FCIC/NCIC operations
- Emergency call prioritization
- Officer safety communication
- Public service
- Verbal & Written Communication
- Team Collaboration
- Self-Control in High-Stress Situations
- Adaptability & Problem Solving
- Empathy & Public Interaction
- Time Management & Prioritization
- Patience & Professionalism
- Active Listening
- Emergency Call Handling
- Records & Data Management
- Confidential Information Handling
- Customer Service Excellence
Timeline
Police Communications Officer
Miami Shores Police Department
03.2022 - Current
Front Desk Receptionist/Administrative Support
Police Benevolent Association
02.2021 - 03.2022
Public Service Aide
Miami Dade Sheriff's Office
02.2019 - 10.2020
School Crossing Guard
Miami Dade Sheriff's Office
02.2018 - 02.2019
Customer Service Representative
Miami Seaquarium
04.2016 - 01.2018
High School Diploma -
Betesda Christian School
Some College (No Degree) -
Miami Dade College