Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Revels

Eustis,Florida

Summary

To use my education, skills and experience gained on a successful career in Public Safety and customer service, continue to develop my career. Having served the community over a decade in a high paced, high stress environment, while being a lifeline to law enforcement. I believe that my strong work ethic, excellent attendance and positive attitude can branch out into other areas of the workforce.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Police Communications Officer

City Of Groveland Police Department
Groveland, FL
03.2022 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Police Communications Officer

Lake County Sheriff's Office
Tavares, FL
06.2019 - 03.2022
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

Police Communications Officer

City Of Mount Dora
Mt. Dora, FL
06.2013 - 05.2019
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Worked effectively in fast-paced environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Education

High School Diploma -

Geneva High School
Geneva, AL
05.2005

High School Diploma -

Tavares High School
Tavares, FL
05-2005

GED -

Lake Technical College
Eustis, FL
08-2006

No Degree - Law Enforcement

Lake Technical Center
Eustis, FL
12.2006

Criminal Justice

Liberty University
Lynchburg, VA

Skills

  • Records Maintenace
  • NameUS
  • Multi-Line Phone Systems
  • Flock
  • Emergency Call Routing
  • Call Assessments
  • Microsoft Software
  • NCIC/FCIC
  • Police Officer Assistance
  • Equipment Dispatch
  • Computer-Aided Design (CAD)
  • Data Entry
  • Crisis Management
  • Dispatching Procedures

Certification

  • 2013- 911 Public Safety Telecommunicator
  • 2013- NCIC/FCIC Certifed
  • 2015- Certified 911 Training Operator
  • 2024- Breath Test Operator
  • 2024- Flock Certified
  • 2025- Central FL Intelligence Liaison Officer

Timeline

Police Communications Officer

City Of Groveland Police Department
03.2022 - Current

Police Communications Officer

Lake County Sheriff's Office
06.2019 - 03.2022

Police Communications Officer

City Of Mount Dora
06.2013 - 05.2019

High School Diploma -

Geneva High School

High School Diploma -

Tavares High School

GED -

Lake Technical College

No Degree - Law Enforcement

Lake Technical Center

Criminal Justice

Liberty University

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Jessica Revels