JALEAH Murphy
New York,NY
Summary
Diligent NYPD Communications Dispatcher with a demonstrated record of success working well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Well-versed in keeping emotions under control during life-threatening, dangerous and high-pressure moments.
Developed exceptional communication, coordination, and problem-solving skills in high-pressure, fast-paced environment. Seeking to transition into new field, bringing proven ability to manage critical situations effectively. Focused on leveraging transferable skills to contribute to team success and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Communications Officer
NYPD
08.2022 - Current
- Create reports documenting daily operations, including incident logs and follow up investigations
- Dispatch police officers and emergency personnel to calls for service
- Receive emergency calls from distressed individuals and provided immediate assistance
- Provide support to callers by calming them down, providing instructions, and reassuring them of help
- Maintain accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency
Data Consultant
Apex Systems
06.2021 - 08.2022
- Identified data errors and discrepancies and implemented swift corrections
- Sorted and processed incoming reports
- Adhered to ethical codes protecting information confidentiality
- Prepared source data by compiling necessary documents, files and information at start of each new project
- Scanned and stored files and records electronically to reduce paper files and secure data
Alumni Relations Coordinator
Morrisville State College
08.2018 - 02.2021
- Utilized CRM software to streamline contact management.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
Education
Associate of Applied Science - Criminal Justice
Morrisville State College
Morrisville, NY06-2021
High School Diploma -
Middletown High School
Middletown, NY01.2019
Radiological Technology - Radiology
Augusta Technical College
Augusta, GA06-2026
Skills
- Public safety
- Geographical awareness
- Radio communication
- Data entry
- Multi-line phone system
- Confidentiality
- Attention to detail
- Critical thinking
- NCIC database
- CAD system
Certification
Continuing BBP Certification at the National CPR Foundation
Timeline
Police Communications Officer
NYPD
08.2022 - Current
Data Consultant
Apex Systems
06.2021 - 08.2022
Alumni Relations Coordinator
Morrisville State College
08.2018 - 02.2021
Continuing BBP Certification at the National CPR Foundation
Associate of Applied Science - Criminal Justice
Morrisville State College
High School Diploma -
Middletown High School
Radiological Technology - Radiology
Augusta Technical College
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