Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rowell Ching

Hilo

Summary

Skilled in incident documentation and public safety, I enhanced communication protocols at Hawaii Police Department, boosting efficiency. At ELSAFE HAWAII, I turned customer complaints into loyalty opportunities, showcasing my problem-solving skills and ability to manage high-pressure situations. My leadership at LINDYS FOODS ensured a motivated team, improving service delivery and customer satisfaction in a retail environment.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Police Communications Officer

Hawaii Police Department
12.2001 - 12.2024
  • Participated in ongoing professional development, staying up-to-date on best practices for police communications procedures.
  • Facilitated training sessions for new hires on proper use of communication equipment and departmental protocols.
  • Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
  • Increased efficiency through continuous evaluation of communication protocols, identifying areas for improvement.

Service Manager

ELSAFE HAWAII
06.1991 - 06.2001
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

MANAGER

LINDYS FOODS
07.1984 - 12.1991
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed business settling end of day receipts and processing for next day.


Education

Electronic Engineering

ELECTRONIC INSTITUTE
Honolulu
05-1986

High School Diploma -

Roosevelt High School
Honolulu, HI
06-1977

Skills

  • Call prioritization
  • Incident documentation
  • Public safety
  • Information gathering
  • Radio communication

Certification

FCC licensed

Timeline

Police Communications Officer

Hawaii Police Department
12.2001 - 12.2024

Service Manager

ELSAFE HAWAII
06.1991 - 06.2001

MANAGER

LINDYS FOODS
07.1984 - 12.1991

Electronic Engineering

ELECTRONIC INSTITUTE

High School Diploma -

Roosevelt High School

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Rowell Ching